{"id":6715,"date":"2026-02-05T20:49:55","date_gmt":"2026-02-05T12:49:55","guid":{"rendered":"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/"},"modified":"2026-02-05T20:49:55","modified_gmt":"2026-02-05T12:49:55","slug":"prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects","status":"publish","type":"post","link":"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/","title":{"rendered":"\u01afu ti\u00ean c\u00e1c y\u00eau c\u1ea7u b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW: H\u01b0\u1edbng d\u1eabn cho c\u00e1c d\u1ef1 \u00e1n Agile"},"content":{"rendered":"<p>Ph\u01b0\u01a1ng ph\u00e1p MoSCoW l\u00e0 m\u1ed9t k\u1ef9 thu\u1eadt \u01b0u ti\u00ean \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m v\u00e0 ph\u00e2n t\u00edch kinh doanh. N\u00f3 gi\u00fap \u01b0u ti\u00ean c\u00e1c y\u00eau c\u1ea7u d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng v\u00e0 c\u1ea5p b\u00e1ch, \u0111\u1ed3ng th\u1eddi cho ph\u00e9p c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c v\u00e0 ng\u00e2n s\u00e1ch ph\u00f9 h\u1ee3p. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i s\u1ebd kh\u00e1m ph\u00e1 ph\u01b0\u01a1ng ph\u00e1p MoSCoW v\u00e0 cung c\u1ea5p m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 c\u00e1ch tri\u1ec3n khai n\u00f3.<\/p>\n<h2>Ph\u01b0\u01a1ng ph\u00e1p MoSCoW l\u00e0 g\u00ec?<\/h2>\n<p>Ph\u01b0\u01a1ng ph\u00e1p MoSCoW l\u00e0 m\u1ed9t k\u1ef9 thu\u1eadt \u01b0u ti\u00ean ph\u00e2n lo\u1ea1i c\u00e1c y\u00eau c\u1ea7u th\u00e0nh b\u1ed1n nh\u00f3m: C\u1ea7n c\u00f3, N\u00ean c\u00f3, C\u00f3 th\u1ec3 c\u00f3 v\u00e0 Kh\u00f4ng c\u00f3. T\u1eeb vi\u1ebft t\u1eaft MoSCoW c\u00f3 ngh\u0129a l\u00e0:<\/p>\n<ul>\n<li><strong>C\u1ea7n c\u00f3:<\/strong>c\u00e1c y\u00eau c\u1ea7u quan tr\u1ecdng, thi\u1ebft y\u1ebfu cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n. Nh\u1eefng y\u00eau c\u1ea7u n\u00e0y l\u00e0 b\u1eaft bu\u1ed9c v\u00e0 ph\u1ea3i \u0111\u01b0\u1ee3c bao g\u1ed3m trong ph\u1ea1m vi d\u1ef1 \u00e1n.<\/li>\n<li><strong>N\u00ean c\u00f3:<\/strong>c\u00e1c y\u00eau c\u1ea7u quan tr\u1ecdng, c\u1ea7n thi\u1ebft cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n nh\u01b0ng c\u00f3 th\u1ec3 t\u1ea1m ho\u00e3n n\u1ebfu c\u1ea7n thi\u1ebft. Nh\u1eefng y\u00eau c\u1ea7u n\u00e0y quan tr\u1ecdng nh\u01b0ng kh\u00f4ng ph\u1ea3i l\u00e0 c\u1ea5p thi\u1ebft, v\u00e0 c\u00f3 th\u1ec3 tr\u00ec ho\u00e3n \u0111\u1ebfn giai \u0111o\u1ea1n sau c\u1ee7a d\u1ef1 \u00e1n.<\/li>\n<li><strong>C\u00f3 th\u1ec3 c\u00f3:<\/strong>c\u00e1c y\u00eau c\u1ea7u mong mu\u1ed1n, kh\u00f4ng c\u1ea7n thi\u1ebft cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n, nh\u01b0ng c\u00f3 th\u1ec3 n\u00e2ng cao gi\u00e1 tr\u1ecb c\u1ee7a d\u1ef1 \u00e1n. Nh\u1eefng y\u00eau c\u1ea7u n\u00e0y l\u00e0 t\u00f9y ch\u1ecdn v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c bao g\u1ed3m n\u1ebfu th\u1eddi gian v\u00e0 ng\u00e2n s\u00e1ch cho ph\u00e9p.<\/li>\n<li><strong>Kh\u00f4ng c\u00f3:<\/strong>c\u00e1c y\u00eau c\u1ea7u kh\u00f4ng c\u1ea7n thi\u1ebft cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c bao g\u1ed3m trong ph\u1ea1m vi d\u1ef1 \u00e1n.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><img alt=\"MoSCoW Method Template | MOSCOW Method Template\" decoding=\"async\" src=\"https:\/\/guides.visual-paradigm.com\/wp-content\/uploads\/2023\/03\/moscow-template.png\"\/><\/p>\n<p>Ph\u01b0\u01a1ng ph\u00e1p MoSCoW gi\u00fap c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n \u01b0u ti\u00ean c\u00e1c y\u00eau c\u1ea7u d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng v\u00e0 c\u1ea5p b\u00e1ch. N\u00f3 cho ph\u00e9p h\u1ecd t\u1eadp trung v\u00e0o c\u00e1c y\u00eau c\u1ea7u then ch\u1ed1t v\u00e0 ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c v\u00e0 ng\u00e2n s\u00e1ch ph\u00f9 h\u1ee3p.<\/p>\n<h2>V\u00ed d\u1ee5 v\u1ec1 ph\u01b0\u01a1ng ph\u00e1p MoSCoW<\/h2>\n<p>H\u00e3y c\u00f9ng xem x\u00e9t m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 m\u1ed9t d\u1ef1 \u00e1n ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m \u0111\u1ec3 hi\u1ec3u c\u00e1ch ph\u01b0\u01a1ng ph\u00e1p MoSCoW ho\u1ea1t \u0111\u1ed9ng.<\/p>\n<p>Gi\u1ea3 s\u1eed m\u1ed9t c\u00f4ng ty mu\u1ed1n ph\u00e1t tri\u1ec3n m\u1ed9t \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng m\u1edbi cho kh\u00e1ch h\u00e0ng. \u1ee8ng d\u1ee5ng n\u00e0y n\u00ean cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng, theo d\u00f5i \u0111\u01a1n h\u00e0ng v\u00e0 nh\u1eadn th\u00f4ng b\u00e1o. C\u00f4ng ty c\u0169ng mu\u1ed1n th\u00eam m\u1ed9t s\u1ed1 t\u00ednh n\u0103ng b\u1ed5 sung \u0111\u1ec3 l\u00e0m cho \u1ee9ng d\u1ee5ng h\u1ea5p d\u1eabn h\u01a1n \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p>\u0110\u1ed9i d\u1ef1 \u00e1n x\u00e1c \u0111\u1ecbnh c\u00e1c y\u00eau c\u1ea7u sau:<\/p>\n<ul>\n<li>C\u1ea7n c\u00f3: \u1ee8ng d\u1ee5ng ph\u1ea3i cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng, theo d\u00f5i \u0111\u01a1n h\u00e0ng v\u00e0 nh\u1eadn th\u00f4ng b\u00e1o.<\/li>\n<li>N\u00ean c\u00f3: \u1ee8ng d\u1ee5ng n\u00ean c\u00f3 t\u00ednh n\u0103ng t\u00ecm ki\u1ebfm cho ph\u00e9p kh\u00e1ch h\u00e0ng t\u00ecm ki\u1ebfm s\u1ea3n ph\u1ea9m, v\u00e0 t\u00ednh n\u0103ng thanh to\u00e1n cho ph\u00e9p kh\u00e1ch h\u00e0ng thanh to\u00e1n \u0111\u01a1n h\u00e0ng b\u1eb1ng nhi\u1ec1u ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n kh\u00e1c nhau.<\/li>\n<li>C\u00f3 th\u1ec3 c\u00f3: \u1ee8ng d\u1ee5ng c\u00f3 th\u1ec3 c\u00f3 t\u00ednh n\u0103ng ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft th\u01b0\u1edfng cho kh\u00e1ch h\u00e0ng khi mua h\u00e0ng, v\u00e0 t\u00ednh n\u0103ng ch\u01b0\u01a1ng tr\u00ecnh gi\u1edbi thi\u1ec7u khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng gi\u1edbi thi\u1ec7u \u1ee9ng d\u1ee5ng cho b\u1ea1n b\u00e8 v\u00e0 ng\u01b0\u1eddi th\u00e2n.<\/li>\n<li>Kh\u00f4ng c\u00f3: \u1ee8ng d\u1ee5ng s\u1ebd kh\u00f4ng c\u00f3 t\u00ednh n\u0103ng t\u00edch h\u1ee3p m\u1ea1ng x\u00e3 h\u1ed9i cho ph\u00e9p kh\u00e1ch h\u00e0ng chia s\u1ebb c\u00e1c kho\u1ea3n mua h\u00e0ng tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng m\u1ea1ng x\u00e3 h\u1ed9i.<\/li>\n<\/ul>\n<p>S\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW, \u0111\u1ed9i d\u1ef1 \u00e1n \u0111\u00e3 \u01b0u ti\u00ean c\u00e1c y\u00eau c\u1ea7u d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng v\u00e0 c\u1ea5p b\u00e1ch. C\u00e1c y\u00eau c\u1ea7u c\u1ea7n c\u00f3 l\u00e0 then ch\u1ed1t cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n v\u00e0 ph\u1ea3i \u0111\u01b0\u1ee3c bao g\u1ed3m trong \u1ee9ng d\u1ee5ng. C\u00e1c y\u00eau c\u1ea7u n\u00ean c\u00f3 l\u00e0 quan tr\u1ecdng, nh\u01b0ng c\u00f3 th\u1ec3 tr\u00ec ho\u00e3n \u0111\u1ebfn giai \u0111o\u1ea1n sau c\u1ee7a d\u1ef1 \u00e1n n\u1ebfu c\u1ea7n thi\u1ebft. C\u00e1c y\u00eau c\u1ea7u c\u00f3 th\u1ec3 c\u00f3 l\u00e0 t\u00f9y ch\u1ecdn v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c bao g\u1ed3m n\u1ebfu th\u1eddi gian v\u00e0 ng\u00e2n s\u00e1ch cho ph\u00e9p. C\u00e1c y\u00eau c\u1ea7u kh\u00f4ng c\u00f3 kh\u00f4ng c\u1ea7n thi\u1ebft cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c bao g\u1ed3m trong ph\u1ea1m vi d\u1ef1 \u00e1n.<\/p>\n<h2>V\u00ed d\u1ee5 th\u1ef1c t\u1ebf \u2013 H\u1ec7 th\u1ed1ng CRM<\/h2>\n<p>M\u00f4 t\u1ea3 d\u1ef1 \u00e1n: Ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM)<\/p>\n<p>M\u1ee5c ti\u00eau c\u1ee7a d\u1ef1 \u00e1n Agile n\u00e0y l\u00e0 ph\u00e1t tri\u1ec3n m\u1ed9t h\u1ec7 th\u1ed1ng CRM cho m\u1ed9t doanh nghi\u1ec7p nh\u1ecf chuy\u00ean cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p t\u00f9y ch\u1ec9nh cho kh\u00e1ch h\u00e0ng. H\u1ec7 th\u1ed1ng CRM s\u1ebd \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng v\u00e0 c\u1ea3i thi\u1ec7n t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>D\u1ef1 \u00e1n s\u1ebd tu\u00e2n theo ph\u01b0\u01a1ng ph\u00e1p Agile, bao g\u1ed3m ph\u00e1t tri\u1ec3n theo t\u1eebng giai \u0111o\u1ea1n l\u1eb7p l\u1ea1i v\u00e0 t\u0103ng d\u1ea7n. \u0110\u1ed9i Agile s\u1ebd l\u00e0m vi\u1ec7c s\u00e1t sao v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 thu th\u1eadp y\u00eau c\u1ea7u, ph\u00e1t tri\u1ec3n c\u00e1c m\u1eabu th\u1eed nghi\u1ec7m v\u00e0 cung c\u1ea5p c\u00e1c phi\u00ean b\u1ea3n ph\u1ea7n m\u1ec1m ch\u1ee9c n\u0103ng trong c\u00e1c giai \u0111o\u1ea1n ng\u1eafn, th\u01b0\u1eddng l\u00e0 hai tu\u1ea7n.<\/p>\n<h2>X\u00e1c \u0111\u1ecbnh danh s\u00e1ch c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng<\/h2>\n<p>\u0110\u1ec3 t\u1ea1o danh s\u00e1ch c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng, b\u1ea1n c\u00f3 th\u1ec3 xem x\u00e9t c\u00e1c vai tr\u00f2 kh\u00e1c nhau s\u1ebd t\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ec7 th\u1ed1ng, ch\u1eb3ng h\u1ea1n nh\u01b0 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, qu\u1ea3n l\u00fd v\u00e0 kh\u00e1ch h\u00e0ng, v\u00e0 suy ngh\u0129 v\u1ec1 c\u00e1c nhi\u1ec7m v\u1ee5 kh\u00e1c nhau m\u00e0 h\u1ecd c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 xem x\u00e9t c\u00e1c lo\u1ea1i d\u1eef li\u1ec7u kh\u00e1c nhau c\u1ea7n \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef v\u00e0 qu\u1ea3n l\u00fd trong h\u1ec7 th\u1ed1ng, ch\u1eb3ng h\u1ea1n nh\u01b0 th\u00f4ng tin kh\u00e1ch h\u00e0ng, d\u1eef li\u1ec7u b\u00e1n h\u00e0ng v\u00e0 c\u00e1c chi\u1ebfn d\u1ecbch marketing.<\/p>\n<p>D\u1ef1a tr\u00ean ph\u00e2n t\u00edch n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra danh s\u00e1ch c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng bao qu\u00e1t nhi\u1ec1u ch\u1ee9c n\u0103ng kh\u00e1c nhau, t\u1eeb theo d\u00f5i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, \u0111\u1ebfn \u0111\u1ec1 xu\u1ea5t b\u00e1n h\u00e0ng v\u00e0 b\u00e1o c\u00e1o. Danh s\u00e1ch c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng nh\u1eb1m cung c\u1ea5p \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u cho \u0111\u1ed9i ph\u00e1t tri\u1ec3n \u0111\u1ec3 s\u1eed d\u1ee5ng trong vi\u1ec7c \u01b0u ti\u00ean v\u00e0 l\u1eadp k\u1ebf ho\u1ea1ch ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng CRM.<\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 danh s\u00e1ch c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng cho d\u1ef1 \u00e1n ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng CRM:<\/p>\n<ol>\n<li>L\u00e0 m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 theo d\u00f5i t\u1ea5t c\u1ea3 c\u00e1c c\u01a1 h\u1ed9i kinh doanh c\u1ee7a m\u00ecnh t\u1ea1i m\u1ed9t n\u01a1i duy nh\u1ea5t \u0111\u1ec3 c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng qu\u1ea3n l\u00fd d\u00f2ng ch\u1ea3y b\u00e1n h\u00e0ng c\u1ee7a m\u00ecnh.<\/li>\n<li>L\u00e0 m\u1ed9t qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 xem v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 c\u1ee7a \u0111\u1ed9i nh\u00f3m m\u00ecnh theo th\u1eddi gian th\u1ef1c \u0111\u1ec3 c\u00f3 th\u1ec3 cung c\u1ea5p h\u01b0\u1edbng d\u1eabn v\u00e0 h\u1ed7 tr\u1ee3 khi c\u1ea7n thi\u1ebft.<\/li>\n<li>L\u00e0 m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 xem t\u1ea5t c\u1ea3 c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi c\u00f4ng ty ch\u00fang t\u00f4i \u0111\u1ec3 c\u00f3 th\u1ec3 cung c\u1ea5p h\u1ed7 tr\u1ee3 c\u00e1 nh\u00e2n h\u00f3a.<\/li>\n<li>L\u00e0 m\u1ed9t qu\u1ea3n l\u00fd marketing, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 ph\u00e2n \u0111o\u1ea1n kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean s\u1edf th\u00edch v\u00e0 h\u00e0nh vi c\u1ee7a h\u1ecd \u0111\u1ec3 c\u00f3 th\u1ec3 nh\u1eafm m\u1ee5c ti\u00eau \u0111\u1ebfn h\u1ecd v\u1edbi c\u00e1c chi\u1ebfn d\u1ecbch ph\u00f9 h\u1ee3p.<\/li>\n<li>L\u00e0 m\u1ed9t kh\u00e1ch h\u00e0ng, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 xem l\u1ecbch s\u1eed mua h\u00e0ng v\u00e0 th\u00f4ng tin t\u00e0i kho\u1ea3n c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 v\u1edbi c\u00f4ng ty.<\/li>\n<li>L\u00e0 m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 ghi l\u1ea1i v\u00e0 theo d\u00f5i c\u00e1c khi\u1ebfu n\u1ea1i v\u00e0 y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u00fang \u0111\u01b0\u1ee3c x\u1eed l\u00fd k\u1ecbp th\u1eddi.<\/li>\n<li>L\u00e0 m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 t\u1ea1o b\u00e1o gi\u00e1 v\u00e0 \u0111\u1ec1 xu\u1ea5t m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u00f3ng c\u00e1c giao d\u1ecbch nhanh h\u01a1n.<\/li>\n<li>L\u00e0 m\u1ed9t qu\u1ea3n tr\u1ecb vi\u00ean, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd quy\u1ec1n truy c\u1eadp v\u00e0 m\u1ee9c \u0111\u1ed9 truy c\u1eadp c\u1ee7a ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 c\u00f3 th\u1ec3 ki\u1ec3m so\u00e1t ai \u0111\u01b0\u1ee3c truy c\u1eadp v\u00e0o th\u00f4ng tin nh\u1ea1y c\u1ea3m.<\/li>\n<li>L\u00e0 m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 l\u00ean l\u1ecbch v\u00e0 qu\u1ea3n l\u00fd c\u00e1c cu\u1ed9c h\u1eb9n v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u00f3 th\u1ec3 duy tr\u00ec s\u1ef1 t\u1ed5 ch\u1ee9c v\u00e0 c\u1eadp nh\u1eadt l\u1ecbch tr\u00ecnh c\u1ee7a m\u00ecnh.<\/li>\n<li>L\u00e0 m\u1ed9t qu\u1ea3n l\u00fd, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 t\u1ea1o b\u00e1o c\u00e1o v\u1ec1 hi\u1ec7u su\u1ea5t b\u00e1n h\u00e0ng, m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 kh\u00e1c \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh kinh doanh c\u00f3 c\u01a1 s\u1edf.<\/li>\n<\/ol>\n<p>C\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng n\u00e0y bao qu\u00e1t m\u1ed9t lo\u1ea1t ch\u1ee9c n\u0103ng m\u00e0 h\u1ec7 th\u1ed1ng CRM c\u1ea7n cung c\u1ea5p. \u0110\u1ed9i ph\u00e1t tri\u1ec3n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng n\u00e0y \u0111\u1ec3 \u01b0u ti\u00ean c\u00e1c t\u00ednh n\u0103ng quan tr\u1ecdng nh\u1ea5t cho h\u1ec7 th\u1ed1ng, v\u00e0 \u0111\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan.<\/p>\n<p>\u00a0<\/p>\n<p>D\u01b0\u1edbi d\u1ea1ng b\u1ea3ng, h\u00e3y tr\u00ecnh b\u00e0y m\u1ed9t b\u1ea3n t\u00f3m t\u1eaft r\u00f5 r\u00e0ng v\u00e0 s\u00fac t\u00edch v\u1ec1 10 c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng li\u00ean quan \u0111\u1ebfn m\u1ed9t t\u00ecnh hu\u1ed1ng kinh doanh \u0111\u1ec3 cung c\u1ea5p c\u00e1i nh\u00ecn t\u1ed5ng quan v\u1ec1 c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng.<\/p>\n<table>\n<thead>\n<tr>\n<th>C\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng<\/th>\n<th>Vai tr\u00f2 ng\u01b0\u1eddi d\u00f9ng<\/th>\n<th>M\u1ee5c ti\u00eau<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>1<\/td>\n<td>Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/td>\n<td>Theo d\u00f5i t\u1ea5t c\u1ea3 c\u00e1c c\u01a1 h\u1ed9i kinh doanh t\u1ea1i m\u1ed9t n\u01a1i duy nh\u1ea5t \u0111\u1ec3 qu\u1ea3n l\u00fd d\u00f2ng ch\u1ea3y b\u00e1n h\u00e0ng<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td>Qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng<\/td>\n<td>Xem v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 \u0111\u1ed9i nh\u00f3m theo th\u1eddi gian th\u1ef1c \u0111\u1ec3 h\u1ed7 tr\u1ee3 v\u00e0 h\u01b0\u1edbng d\u1eabn<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td>Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/td>\n<td>Xem t\u1ea5t c\u1ea3 c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 cung c\u1ea5p h\u1ed7 tr\u1ee3 c\u00e1 nh\u00e2n h\u00f3a<\/td>\n<\/tr>\n<tr>\n<td>4<\/td>\n<td>Qu\u1ea3n l\u00fd marketing<\/td>\n<td>Ph\u00e2n \u0111o\u1ea1n kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean s\u1edf th\u00edch v\u00e0 h\u00e0nh vi \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn d\u1ecbch nh\u1eafm m\u1ee5c ti\u00eau<\/td>\n<\/tr>\n<tr>\n<td>5<\/td>\n<td>Kh\u00e1ch h\u00e0ng<\/td>\n<td>Xem l\u1ecbch s\u1eed mua h\u00e0ng v\u00e0 th\u00f4ng tin t\u00e0i kho\u1ea3n \u0111\u1ec3 qu\u1ea3n l\u00fd d\u1ec5 d\u00e0ng<\/td>\n<\/tr>\n<tr>\n<td>6<\/td>\n<td>\u0110\u1ea1i di\u1ec7n D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng<\/td>\n<td>Ghi l\u1ea1i v\u00e0 theo d\u00f5i c\u00e1c khi\u1ebfu n\u1ea1i v\u00e0 y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u1ea3i quy\u1ebft k\u1ecbp th\u1eddi<\/td>\n<\/tr>\n<tr>\n<td>7<\/td>\n<td>\u0110\u1ea1i di\u1ec7n B\u00e1n h\u00e0ng<\/td>\n<td>T\u1ea1o b\u00e1o gi\u00e1 v\u00e0 \u0111\u1ec1 xu\u1ea5t m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng \u0111\u1ec3 \u0111\u00f3ng giao d\u1ecbch nhanh h\u01a1n<\/td>\n<\/tr>\n<tr>\n<td>8<\/td>\n<td>Qu\u1ea3n tr\u1ecb vi\u00ean<\/td>\n<td>Qu\u1ea3n l\u00fd quy\u1ec1n ng\u01b0\u1eddi d\u00f9ng v\u00e0 m\u1ee9c \u0111\u1ed9 truy c\u1eadp \u0111\u1ed1i v\u1edbi th\u00f4ng tin nh\u1ea1y c\u1ea3m<\/td>\n<\/tr>\n<tr>\n<td>9<\/td>\n<td>\u0110\u1ea1i di\u1ec7n B\u00e1n h\u00e0ng<\/td>\n<td>L\u00ean l\u1ecbch v\u00e0 qu\u1ea3n l\u00fd c\u00e1c cu\u1ed9c h\u1eb9n v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 duy tr\u00ec s\u1ef1 t\u1ed5 ch\u1ee9c<\/td>\n<\/tr>\n<tr>\n<td>10<\/td>\n<td>Qu\u1ea3n l\u00fd<\/td>\n<td>T\u1ea1o b\u00e1o c\u00e1o v\u1ec1 hi\u1ec7u su\u1ea5t b\u00e1n h\u00e0ng, m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 kh\u00e1c \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh kinh doanh c\u00f3 c\u01a1 s\u1edf<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>B\u1ea3ng n\u00e0y cung c\u1ea5p th\u00f4ng tin v\u1ec1 vai tr\u00f2 ng\u01b0\u1eddi d\u00f9ng, m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 m\u00e0 h\u1ecd mu\u1ed1n \u0111\u1ea1t \u0111\u01b0\u1ee3c v\u00e0 s\u1ed1 truy\u1ec7n ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 d\u1ec5 d\u00e0ng tham chi\u1ebfu t\u1eebng truy\u1ec7n. B\u1eb1ng c\u00e1ch t\u1ed5 ch\u1ee9c c\u00e1c truy\u1ec7n ng\u01b0\u1eddi d\u00f9ng trong b\u1ea3ng, vi\u1ec7c hi\u1ec3u v\u00e0 \u01b0u ti\u00ean c\u00e1c t\u00ednh n\u0103ng c\u1ea7n ph\u00e1t tri\u1ec3n \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a c\u00e1c b\u00ean li\u00ean quan trong d\u1ef1 \u00e1n tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n. B\u1ea3ng n\u00e0y c\u00f3 th\u1ec3 ph\u1ee5c v\u1ee5 nh\u01b0 m\u1ed9t t\u00e0i li\u1ec7u tham kh\u1ea3o cho \u0111\u1ed9i ph\u00e1t tri\u1ec3n \u0111\u1ec3 thi\u1ebft k\u1ebf v\u00e0 tri\u1ec3n khai c\u00e1c t\u00ednh n\u0103ng ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i v\u00e0 c\u00e1c b\u00ean li\u00ean quan.<\/p>\n<h2>\u01afu ti\u00ean c\u00e1c truy\u1ec7n ng\u01b0\u1eddi d\u00f9ng<\/h2>\n<p>R\u1ea5t quan tr\u1ecdng khi \u01b0u ti\u00ean c\u00e1c truy\u1ec7n ng\u01b0\u1eddi d\u00f9ng d\u1ef1a tr\u00ean gi\u00e1 tr\u1ecb kinh doanh v\u00e0 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn m\u1ee5c ti\u00eau d\u1ef1 \u00e1n. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng n\u1ed7 l\u1ef1c ph\u00e1t tri\u1ec3n t\u1eadp trung v\u00e0o c\u00e1c t\u00ednh n\u0103ng quan tr\u1ecdng v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb nh\u1ea5t, v\u00e0 d\u1ef1 \u00e1n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh \u0111\u00fang h\u1ea1n v\u00e0 trong ng\u00e2n s\u00e1ch.<\/p>\n<p>Vi\u1ec7c \u01b0u ti\u00ean c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n b\u1eb1ng nhi\u1ec1u k\u1ef9 thu\u1eadt kh\u00e1c nhau nh\u01b0 ph\u01b0\u01a1ng ph\u00e1p MoSCoW, ph\u00e2n lo\u1ea1i c\u00e1c truy\u1ec7n ng\u01b0\u1eddi d\u00f9ng th\u00e0nh \u201cph\u1ea3i c\u00f3\u201d, \u201cn\u00ean c\u00f3\u201d, \u201cc\u00f3 th\u1ec3 c\u00f3\u201d v\u00e0 \u201ckh\u00f4ng c\u00f3\u201d. C\u00e1c truy\u1ec7n ng\u01b0\u1eddi d\u00f9ng \u0111\u01b0\u1ee3c ph\u00e2n lo\u1ea1i l\u00e0 \u201cph\u1ea3i c\u00f3\u201d l\u00e0 quan tr\u1ecdng nh\u1ea5t v\u00e0 n\u00ean \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n tr\u01b0\u1edbc, trong khi c\u00e1c truy\u1ec7n \u201cn\u00ean c\u00f3\u201d v\u00e0 \u201cc\u00f3 th\u1ec3 c\u00f3\u201d c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n sau trong c\u00e1c giai \u0111o\u1ea1n ho\u1eb7c phi\u00ean b\u1ea3n ti\u1ebfp theo.<\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ea3ng cho 10 truy\u1ec7n ng\u01b0\u1eddi d\u00f9ng \u0111\u01b0\u1ee3c nh\u1eafc \u0111\u1ebfn tr\u01b0\u1edbc \u0111\u00f3, v\u1edbi th\u00f4ng tin li\u00ean quan v\u00e0 m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean d\u1ef1a tr\u00ean ph\u01b0\u01a1ng ph\u00e1p MoSCoW:<\/p>\n<p>R\u1ea5t quan tr\u1ecdng khi \u01b0u ti\u00ean c\u00e1c truy\u1ec7n ng\u01b0\u1eddi d\u00f9ng d\u1ef1a tr\u00ean gi\u00e1 tr\u1ecb kinh doanh v\u00e0 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn m\u1ee5c ti\u00eau d\u1ef1 \u00e1n. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng n\u1ed7 l\u1ef1c ph\u00e1t tri\u1ec3n t\u1eadp trung v\u00e0o c\u00e1c t\u00ednh n\u0103ng quan tr\u1ecdng v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb nh\u1ea5t, v\u00e0 d\u1ef1 \u00e1n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh \u0111\u00fang h\u1ea1n v\u00e0 trong ng\u00e2n s\u00e1ch.<\/p>\n<p>Vi\u1ec7c \u01b0u ti\u00ean c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n b\u1eb1ng nhi\u1ec1u k\u1ef9 thu\u1eadt kh\u00e1c nhau nh\u01b0 ph\u01b0\u01a1ng ph\u00e1p MoSCoW, ph\u00e2n lo\u1ea1i c\u00e1c truy\u1ec7n ng\u01b0\u1eddi d\u00f9ng th\u00e0nh \u201cph\u1ea3i c\u00f3\u201d, \u201cn\u00ean c\u00f3\u201d, \u201cc\u00f3 th\u1ec3 c\u00f3\u201d v\u00e0 \u201ckh\u00f4ng c\u00f3\u201d. C\u00e1c truy\u1ec7n ng\u01b0\u1eddi d\u00f9ng \u0111\u01b0\u1ee3c ph\u00e2n lo\u1ea1i l\u00e0 \u201cph\u1ea3i c\u00f3\u201d l\u00e0 quan tr\u1ecdng nh\u1ea5t v\u00e0 n\u00ean \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n tr\u01b0\u1edbc, trong khi c\u00e1c truy\u1ec7n \u201cn\u00ean c\u00f3\u201d v\u00e0 \u201cc\u00f3 th\u1ec3 c\u00f3\u201d c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n sau trong c\u00e1c giai \u0111o\u1ea1n ho\u1eb7c phi\u00ean b\u1ea3n ti\u1ebfp theo.<\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ea3ng cho 10 truy\u1ec7n ng\u01b0\u1eddi d\u00f9ng \u0111\u01b0\u1ee3c nh\u1eafc \u0111\u1ebfn tr\u01b0\u1edbc \u0111\u00f3, v\u1edbi th\u00f4ng tin li\u00ean quan v\u00e0 m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean d\u1ef1a tr\u00ean ph\u01b0\u01a1ng ph\u00e1p MoSCoW:<\/p>\n<table>\n<thead>\n<tr>\n<th>Truy\u1ec7n ng\u01b0\u1eddi d\u00f9ng<\/th>\n<th>M\u00f4 t\u1ea3<\/th>\n<th>\u01afu ti\u00ean<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>1<\/td>\n<td>L\u00e0 m\u1ed9t \u0111\u1ea1i di\u1ec7n b\u00e1n h\u00e0ng, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 theo d\u00f5i t\u1ea5t c\u1ea3 c\u00e1c c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng c\u1ee7a m\u00ecnh t\u1ea1i m\u1ed9t n\u01a1i \u0111\u1ec3 d\u1ec5 d\u00e0ng qu\u1ea3n l\u00fd d\u00f2ng ch\u1ea3y b\u00e1n h\u00e0ng c\u1ee7a t\u00f4i.<\/td>\n<td>Ph\u1ea3i c\u00f3<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td>L\u00e0 m\u1ed9t qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 xem v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 c\u1ee7a \u0111\u1ed9i nh\u00f3m m\u00ecnh theo th\u1eddi gian th\u1ef1c \u0111\u1ec3 c\u00f3 th\u1ec3 cung c\u1ea5p hu\u1ea5n luy\u1ec7n v\u00e0 h\u1ed7 tr\u1ee3 khi c\u1ea7n thi\u1ebft.<\/td>\n<td>Ph\u1ea3i c\u00f3<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td>L\u00e0 m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 xem t\u1ea5t c\u1ea3 c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi c\u00f4ng ty ch\u00fang t\u00f4i \u0111\u1ec3 c\u00f3 th\u1ec3 cung c\u1ea5p h\u1ed7 tr\u1ee3 c\u00e1 nh\u00e2n h\u00f3a.<\/td>\n<td>Ph\u1ea3i c\u00f3<\/td>\n<\/tr>\n<tr>\n<td>4<\/td>\n<td>L\u00e0 m\u1ed9t qu\u1ea3n l\u00fd marketing, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 ph\u00e2n \u0111o\u1ea1n kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i d\u1ef1a tr\u00ean s\u1edf th\u00edch v\u00e0 h\u00e0nh vi c\u1ee7a h\u1ecd \u0111\u1ec3 c\u00f3 th\u1ec3 nh\u1eafm m\u1ee5c ti\u00eau \u0111\u1ebfn h\u1ecd v\u1edbi c\u00e1c chi\u1ebfn d\u1ecbch ph\u00f9 h\u1ee3p.<\/td>\n<td>N\u00ean c\u00f3<\/td>\n<\/tr>\n<tr>\n<td>5<\/td>\n<td>L\u00e0 m\u1ed9t kh\u00e1ch h\u00e0ng, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 xem l\u1ecbch s\u1eed mua h\u00e0ng v\u00e0 th\u00f4ng tin t\u00e0i kho\u1ea3n c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 v\u1edbi c\u00f4ng ty.<\/td>\n<td>N\u00ean c\u00f3<\/td>\n<\/tr>\n<tr>\n<td>6<\/td>\n<td>L\u00e0 m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 ghi l\u1ea1i v\u00e0 theo d\u00f5i c\u00e1c khi\u1ebfu n\u1ea1i v\u00e0 y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u00fang \u0111\u01b0\u1ee3c x\u1eed l\u00fd k\u1ecbp th\u1eddi.<\/td>\n<td>N\u00ean c\u00f3<\/td>\n<\/tr>\n<tr>\n<td>7<\/td>\n<td>L\u00e0 m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 t\u1ea1o b\u00e1o gi\u00e1 v\u00e0 \u0111\u1ec1 xu\u1ea5t m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u00f3ng c\u00e1c giao d\u1ecbch nhanh h\u01a1n.<\/td>\n<td>C\u00f3 th\u1ec3 c\u00f3<\/td>\n<\/tr>\n<tr>\n<td>8<\/td>\n<td>L\u00e0 m\u1ed9t qu\u1ea3n tr\u1ecb vi\u00ean, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd quy\u1ec1n truy c\u1eadp v\u00e0 m\u1ee9c \u0111\u1ed9 truy c\u1eadp c\u1ee7a ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 c\u00f3 th\u1ec3 ki\u1ec3m so\u00e1t ai c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o th\u00f4ng tin nh\u1ea1y c\u1ea3m.<\/td>\n<td>C\u00f3 th\u1ec3 c\u00f3<\/td>\n<\/tr>\n<tr>\n<td>9<\/td>\n<td>L\u00e0 m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 l\u00ean l\u1ecbch v\u00e0 qu\u1ea3n l\u00fd c\u00e1c cu\u1ed9c h\u1eb9n v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u00f3 th\u1ec3 duy tr\u00ec s\u1ef1 t\u1ed5 ch\u1ee9c v\u00e0 c\u1eadp nh\u1eadt l\u1ecbch tr\u00ecnh c\u1ee7a m\u00ecnh.<\/td>\n<td>C\u00f3 th\u1ec3 c\u00f3<\/td>\n<\/tr>\n<tr>\n<td>10<\/td>\n<td>L\u00e0 m\u1ed9t qu\u1ea3n l\u00fd, t\u00f4i mu\u1ed1n c\u00f3 th\u1ec3 t\u1ea1o b\u00e1o c\u00e1o v\u1ec1 hi\u1ec7u su\u1ea5t b\u00e1n h\u00e0ng, m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 kh\u00e1c \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh kinh doanh c\u00f3 c\u01a1 s\u1edf.<\/td>\n<td>Kh\u00f4ng c\u00f3<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Trong b\u1ea3ng n\u00e0y, c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng \u0111\u01b0\u1ee3c li\u1ec7t k\u00ea theo th\u1ee9 t\u1ef1 \u01b0u ti\u00ean, v\u1edbi c\u00e1c t\u00ednh n\u0103ng &#8220;ph\u1ea3i c\u00f3&#8221; \u0111\u01b0\u1ee3c li\u1ec7t k\u00ea \u0111\u1ea7u ti\u00ean, ti\u1ebfp theo l\u00e0 c\u00e1c t\u00ednh n\u0103ng &#8220;n\u00ean c\u00f3&#8221; v\u00e0 &#8220;c\u00f3 th\u1ec3 c\u00f3&#8221;. T\u00ednh n\u0103ng &#8220;kh\u00f4ng c\u00f3&#8221; kh\u00f4ng \u0111\u01b0\u1ee3c l\u00ean k\u1ebf ho\u1ea1ch tri\u1ec3n khai trong d\u1ef1 \u00e1n n\u00e0y, nh\u01b0ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c xem x\u00e9t cho ph\u00e1t tri\u1ec3n trong t\u01b0\u01a1ng lai.<\/p>\n<p>B\u1eb1ng c\u00e1ch \u01b0u ti\u00ean c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng, \u0111\u1ed9i ph\u00e1t tri\u1ec3n c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c t\u00ednh n\u0103ng quan tr\u1ecdng nh\u1ea5t \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n tr\u01b0\u1edbc ti\u00ean, mang l\u1ea1i gi\u00e1 tr\u1ecb cho c\u00e1c b\u00ean li\u00ean quan v\u00e0 gi\u00fap d\u1ef1 \u00e1n \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau trong gi\u1edbi h\u1ea1n th\u1eddi gian v\u00e0 ng\u00e2n s\u00e1ch.<\/p>\n<h2>V\u00ed d\u1ee5: K\u1ebf ho\u1ea1ch ph\u00e1t tri\u1ec3n Scrum cho CRM<\/h2>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t b\u1ea3n ph\u00e1c th\u1ea3o c\u1ea5p cao cho k\u1ebf ho\u1ea1ch ph\u00e1t tri\u1ec3n Scrum \u0111\u1ec3 b\u1eaft \u0111\u1ea7u d\u1ef1 \u00e1n linh ho\u1ea1t. Tuy nhi\u00ean, c\u00e1c chi ti\u1ebft c\u1ee5 th\u1ec3 c\u1ee7a k\u1ebf ho\u1ea1ch s\u1ebd ph\u1ee5 thu\u1ed9c v\u00e0o y\u00eau c\u1ea7u d\u1ef1 \u00e1n, c\u1ea5u tr\u00fac \u0111\u1ed9i nh\u00f3m v\u00e0 c\u00e1c y\u1ebfu t\u1ed1 kh\u00e1c. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 k\u1ebf ho\u1ea1ch ph\u00e1t tri\u1ec3n Scrum:<\/p>\n<ol>\n<li><strong>X\u00e1c \u0111\u1ecbnh danh s\u00e1ch c\u00f4ng vi\u1ec7c s\u1ea3n ph\u1ea9m:<\/strong>B\u01b0\u1edbc \u0111\u1ea7u ti\u00ean l\u00e0 x\u00e1c \u0111\u1ecbnh danh s\u00e1ch c\u00f4ng vi\u1ec7c s\u1ea3n ph\u1ea9m, \u0111\u00e2y l\u00e0 danh s\u00e1ch \u0111\u01b0\u1ee3c \u01b0u ti\u00ean bao g\u1ed3m t\u1ea5t c\u1ea3 c\u00e1c t\u00ednh n\u0103ng, ch\u1ee9c n\u0103ng v\u00e0 y\u00eau c\u1ea7u c\u1ea7n \u0111\u01b0\u1ee3c tri\u1ec3n khai trong d\u1ef1 \u00e1n. Danh s\u00e1ch n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c duy tr\u00ec xuy\u00ean su\u1ed1t d\u1ef1 \u00e1n v\u00e0 li\u00ean t\u1ee5c \u0111\u01b0\u1ee3c tinh ch\u1ec9nh v\u00e0 c\u1eadp nh\u1eadt d\u1ef1a tr\u00ean nhu c\u1ea7u thay \u0111\u1ed5i c\u1ee7a c\u00e1c b\u00ean li\u00ean quan.<\/li>\n<li><strong>Th\u1ef1c hi\u1ec7n l\u1eadp k\u1ebf ho\u1ea1ch Sprint:<\/strong>Sau khi danh s\u00e1ch c\u00f4ng vi\u1ec7c s\u1ea3n ph\u1ea9m \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh, \u0111\u1ed9i s\u1ebd t\u1ed5 ch\u1ee9c cu\u1ed9c h\u1ecdp l\u1eadp k\u1ebf ho\u1ea1ch Sprint \u0111\u1ec3 ch\u1ecdn m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng t\u1eeb danh s\u00e1ch \u0111\u1ec3 ph\u00e1t tri\u1ec3n trong Sprint ti\u1ebfp theo. \u0110\u1ed9i s\u1ebd \u01b0\u1edbc t\u00ednh kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ea7n thi\u1ebft cho t\u1eebng c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng, v\u00e0 ch\u1ecdn nh\u1eefng c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 ho\u00e0n th\u00e0nh trong khung th\u1eddi gian c\u1ee7a Sprint.<\/li>\n<li><strong>T\u1ed5 ch\u1ee9c c\u00e1c cu\u1ed9c h\u1ecdp Scrum h\u00e0ng ng\u00e0y<\/strong>: Ngay sau khi Sprint b\u1eaft \u0111\u1ea7u, \u0111\u1ed9i s\u1ebd t\u1ed5 ch\u1ee9c c\u00e1c cu\u1ed9c h\u1ecdp Scrum h\u00e0ng ng\u00e0y \u0111\u1ec3 xem x\u00e9t ti\u1ebfn \u0111\u1ed9, x\u00e1c \u0111\u1ecbnh c\u00e1c r\u00e0o c\u1ea3n ho\u1eb7c th\u00e1ch th\u1ee9c, v\u00e0 \u0111i\u1ec1u ch\u1ec9nh k\u1ebf ho\u1ea1ch khi c\u1ea7n thi\u1ebft. C\u00e1c cu\u1ed9c h\u1ecdp Scrum h\u00e0ng ng\u00e0y n\u00ean ng\u1eafn g\u1ecdn v\u00e0 t\u1eadp trung, m\u1ed7i th\u00e0nh vi\u00ean \u0111\u1ed9i c\u1ea7n c\u1eadp nh\u1eadt ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh.<\/li>\n<li><strong>Ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m t\u0103ng tr\u01b0\u1edfng:<\/strong>Trong su\u1ed1t Sprint, \u0111\u1ed9i s\u1ebd l\u00e0m vi\u1ec7c tr\u00ean vi\u1ec7c ph\u00e1t tri\u1ec3n c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ecdn, t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p m\u1ed9t s\u1ea3n ph\u1ea9m t\u0103ng tr\u01b0\u1edfng ho\u1ea1t \u0111\u1ed9ng v\u00e0o cu\u1ed1i Sprint. \u0110\u1ed9i s\u1ebd h\u1ee3p t\u00e1c ch\u1eb7t ch\u1ebd, v\u1edbi c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n, ki\u1ec3m th\u1eed v\u00e0 c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c c\u00f9ng l\u00e0m vi\u1ec7c \u0111\u1ec3 ho\u00e0n th\u00e0nh s\u1ea3n ph\u1ea9m t\u0103ng tr\u01b0\u1edfng.<\/li>\n<li><strong>T\u1ed5 ch\u1ee9c bu\u1ed5i xem x\u00e9t Sprint:<\/strong>V\u00e0o cu\u1ed1i Sprint, \u0111\u1ed9i s\u1ebd t\u1ed5 ch\u1ee9c bu\u1ed5i xem x\u00e9t Sprint \u0111\u1ec3 tr\u00ecnh b\u00e0y s\u1ea3n ph\u1ea9m t\u0103ng tr\u01b0\u1edfng cho c\u00e1c b\u00ean li\u00ean quan, thu th\u1eadp ph\u1ea3n h\u1ed3i v\u00e0 xem x\u00e9t ti\u1ebfn \u0111\u1ed9 \u0111\u1ea1t \u0111\u01b0\u1ee3c trong su\u1ed1t Sprint.<\/li>\n<li><strong>T\u1ed5 ch\u1ee9c bu\u1ed5i t\u1ed5ng k\u1ebft Sprint:<\/strong>Sau bu\u1ed5i xem x\u00e9t Sprint, \u0111\u1ed9i s\u1ebd t\u1ed5 ch\u1ee9c bu\u1ed5i t\u1ed5ng k\u1ebft Sprint \u0111\u1ec3 xem x\u00e9t quy tr\u00ecnh Sprint, x\u00e1c \u0111\u1ecbnh c\u00e1c khu v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n v\u00e0 l\u00ean k\u1ebf ho\u1ea1ch cho Sprint ti\u1ebfp theo.<\/li>\n<li><strong>L\u1eb7p l\u1ea1i quy tr\u00ecnh:<\/strong>\u0110\u1ed9i s\u1ebd l\u1eb7p l\u1ea1i quy tr\u00ecnh n\u00e0y cho m\u1ed7i Sprint ti\u1ebfp theo, ti\u1ebfp t\u1ee5c tinh ch\u1ec9nh v\u00e0 c\u1eadp nh\u1eadt danh s\u00e1ch c\u00f4ng vi\u1ec7c s\u1ea3n ph\u1ea9m, \u0111\u1ed3ng th\u1eddi t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p m\u1ed9t s\u1ea3n ph\u1ea9m t\u0103ng tr\u01b0\u1edfng ho\u1ea1t \u0111\u1ed9ng v\u00e0o cu\u1ed1i m\u1ed7i Sprint.<\/li>\n<\/ol>\n<p>K\u1ebf ho\u1ea1ch ph\u00e1t tri\u1ec3n Scrum n\u00e0y cung c\u1ea5p m\u1ed9t khung \u0111\u1ec3 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n Agile, v\u1edbi c\u00e1c cu\u1ed9c h\u1ecdp v\u00e0 \u0111\u00e1nh gi\u00e1 \u0111\u1ecbnh k\u1ef3 nh\u1eb1m \u0111\u1ea3m b\u1ea3o d\u1ef1 \u00e1n \u0111ang \u0111i \u0111\u00fang h\u01b0\u1edbng v\u00e0 mang l\u1ea1i gi\u00e1 tr\u1ecb cho c\u00e1c b\u00ean li\u00ean quan.<\/p>\n<h2>K\u1ebft lu\u1eadn<\/h2>\n<p>B\u00e0i vi\u1ebft th\u1ea3o lu\u1eadn v\u1ec1 ph\u01b0\u01a1ng ph\u00e1p MoSCoW, m\u1ed9t k\u1ef9 thu\u1eadt \u01b0u ti\u00ean \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n Agile \u0111\u1ec3 \u01b0u ti\u00ean c\u00e1c y\u00eau c\u1ea7u d\u1ef1 \u00e1n. Ph\u01b0\u01a1ng ph\u00e1p MoSCoW chia c\u00e1c y\u00eau c\u1ea7u th\u00e0nh b\u1ed1n nh\u00f3m: Ph\u1ea3i c\u00f3, N\u00ean c\u00f3, C\u00f3 th\u1ec3 c\u00f3 v\u00e0 Kh\u00f4ng c\u00f3. B\u00e0i vi\u1ebft cung c\u1ea5p m\u1ed9t v\u00ed d\u1ee5 th\u1ef1c t\u1ebf v\u1ec1 m\u1ed9t d\u1ef1 \u00e1n Agile v\u00e0 c\u00e1ch x\u00e1c \u0111\u1ecbnh c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng cho d\u1ef1 \u00e1n. C\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng sau \u0111\u00f3 \u0111\u01b0\u1ee3c \u01b0u ti\u00ean b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW, v\u1edbi c\u00e1c y\u00eau c\u1ea7u ph\u1ea3i c\u00f3 \u0111\u01b0\u1ee3c \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u.<\/p>\n<p>B\u00e0i vi\u1ebft c\u0169ng tr\u00ecnh b\u00e0y m\u1ed9t k\u1ebf ho\u1ea1ch ph\u00e1t tri\u1ec3n Scrum, bao g\u1ed3m vi\u1ec7c x\u00e1c \u0111\u1ecbnh danh s\u00e1ch c\u00f4ng vi\u1ec7c s\u1ea3n ph\u1ea9m, t\u1ed5 ch\u1ee9c l\u1eadp k\u1ebf ho\u1ea1ch Sprint, h\u1ecdp Scrum h\u00e0ng ng\u00e0y, ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m t\u0103ng tr\u01b0\u1edfng, xem x\u00e9t Sprint, t\u1ed5ng k\u1ebft Sprint v\u00e0 l\u1eb7p l\u1ea1i quy tr\u00ecnh. K\u1ebf ho\u1ea1ch ph\u00e1t tri\u1ec3n Scrum cung c\u1ea5p m\u1ed9t khung \u0111\u1ec3 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n Agile, \u0111\u1ea3m b\u1ea3o d\u1ef1 \u00e1n \u0111ang \u0111i \u0111\u00fang h\u01b0\u1edbng v\u00e0 mang l\u1ea1i gi\u00e1 tr\u1ecb cho c\u00e1c b\u00ean li\u00ean quan.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ph\u01b0\u01a1ng ph\u00e1p MoSCoW l\u00e0 m\u1ed9t k\u1ef9 thu\u1eadt \u01b0u ti\u00ean \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m v\u00e0 ph\u00e2n t\u00edch kinh doanh. N\u00f3 gi\u00fap \u01b0u ti\u00ean c\u00e1c y\u00eau c\u1ea7u d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng v\u00e0 c\u1ea5p b\u00e1ch, \u0111\u1ed3ng th\u1eddi cho ph\u00e9p c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c v\u00e0 ng\u00e2n s\u00e1ch ph\u00f9 h\u1ee3p. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i s\u1ebd kh\u00e1m ph\u00e1 ph\u01b0\u01a1ng ph\u00e1p MoSCoW v\u00e0 cung c\u1ea5p m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 c\u00e1ch tri\u1ec3n khai n\u00f3. Ph\u01b0\u01a1ng ph\u00e1p MoSCoW l\u00e0 g\u00ec? Ph\u01b0\u01a1ng ph\u00e1p MoSCoW l\u00e0 m\u1ed9t k\u1ef9 thu\u1eadt \u01b0u ti\u00ean ph\u00e2n lo\u1ea1i c\u00e1c y\u00eau c\u1ea7u th\u00e0nh b\u1ed1n nh\u00f3m: C\u1ea7n c\u00f3, N\u00ean c\u00f3, C\u00f3 th\u1ec3 c\u00f3 v\u00e0 Kh\u00f4ng c\u00f3. T\u1eeb vi\u1ebft t\u1eaft MoSCoW c\u00f3 ngh\u0129a l\u00e0: C\u1ea7n c\u00f3:c\u00e1c y\u00eau c\u1ea7u quan tr\u1ecdng, thi\u1ebft y\u1ebfu cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n. Nh\u1eefng y\u00eau c\u1ea7u n\u00e0y l\u00e0 b\u1eaft bu\u1ed9c v\u00e0 ph\u1ea3i \u0111\u01b0\u1ee3c bao g\u1ed3m trong ph\u1ea1m vi d\u1ef1 \u00e1n. N\u00ean c\u00f3:c\u00e1c y\u00eau c\u1ea7u quan tr\u1ecdng, c\u1ea7n thi\u1ebft cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n nh\u01b0ng c\u00f3 th\u1ec3 t\u1ea1m ho\u00e3n n\u1ebfu c\u1ea7n thi\u1ebft. Nh\u1eefng y\u00eau c\u1ea7u n\u00e0y quan tr\u1ecdng nh\u01b0ng kh\u00f4ng ph\u1ea3i l\u00e0 c\u1ea5p thi\u1ebft, v\u00e0 c\u00f3 th\u1ec3 tr\u00ec ho\u00e3n \u0111\u1ebfn giai \u0111o\u1ea1n sau c\u1ee7a d\u1ef1 \u00e1n. C\u00f3 th\u1ec3 c\u00f3:c\u00e1c y\u00eau c\u1ea7u mong mu\u1ed1n, kh\u00f4ng c\u1ea7n thi\u1ebft cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n, nh\u01b0ng c\u00f3 th\u1ec3 n\u00e2ng cao gi\u00e1 tr\u1ecb c\u1ee7a d\u1ef1 \u00e1n. Nh\u1eefng y\u00eau c\u1ea7u n\u00e0y l\u00e0 t\u00f9y ch\u1ecdn v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c bao g\u1ed3m n\u1ebfu th\u1eddi gian v\u00e0 ng\u00e2n s\u00e1ch cho ph\u00e9p. Kh\u00f4ng c\u00f3:c\u00e1c y\u00eau c\u1ea7u kh\u00f4ng c\u1ea7n thi\u1ebft cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c bao g\u1ed3m trong ph\u1ea1m vi d\u1ef1 \u00e1n. \u00a0 Ph\u01b0\u01a1ng ph\u00e1p MoSCoW gi\u00fap c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n \u01b0u ti\u00ean c\u00e1c y\u00eau c\u1ea7u d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng v\u00e0 c\u1ea5p b\u00e1ch. N\u00f3 cho ph\u00e9p h\u1ecd t\u1eadp trung v\u00e0o c\u00e1c y\u00eau c\u1ea7u then ch\u1ed1t v\u00e0 ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c v\u00e0 ng\u00e2n s\u00e1ch ph\u00f9 h\u1ee3p. V\u00ed d\u1ee5 v\u1ec1 ph\u01b0\u01a1ng ph\u00e1p MoSCoW H\u00e3y c\u00f9ng xem x\u00e9t m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 m\u1ed9t d\u1ef1 \u00e1n ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m \u0111\u1ec3 hi\u1ec3u c\u00e1ch ph\u01b0\u01a1ng ph\u00e1p MoSCoW ho\u1ea1t \u0111\u1ed9ng. Gi\u1ea3 s\u1eed m\u1ed9t c\u00f4ng ty mu\u1ed1n ph\u00e1t tri\u1ec3n m\u1ed9t \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng m\u1edbi cho kh\u00e1ch h\u00e0ng. \u1ee8ng d\u1ee5ng n\u00e0y n\u00ean cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng, theo d\u00f5i \u0111\u01a1n h\u00e0ng v\u00e0 nh\u1eadn th\u00f4ng b\u00e1o. C\u00f4ng ty c\u0169ng mu\u1ed1n th\u00eam m\u1ed9t s\u1ed1 t\u00ednh n\u0103ng b\u1ed5 sung \u0111\u1ec3 l\u00e0m cho \u1ee9ng d\u1ee5ng h\u1ea5p d\u1eabn h\u01a1n \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng. \u0110\u1ed9i d\u1ef1 \u00e1n x\u00e1c \u0111\u1ecbnh c\u00e1c y\u00eau c\u1ea7u sau: C\u1ea7n c\u00f3: \u1ee8ng d\u1ee5ng ph\u1ea3i cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng, theo d\u00f5i \u0111\u01a1n h\u00e0ng v\u00e0 nh\u1eadn th\u00f4ng b\u00e1o. N\u00ean c\u00f3: \u1ee8ng d\u1ee5ng n\u00ean c\u00f3 t\u00ednh n\u0103ng t\u00ecm ki\u1ebfm cho ph\u00e9p kh\u00e1ch h\u00e0ng t\u00ecm ki\u1ebfm s\u1ea3n ph\u1ea9m, v\u00e0 t\u00ednh n\u0103ng thanh to\u00e1n cho ph\u00e9p kh\u00e1ch h\u00e0ng thanh to\u00e1n \u0111\u01a1n h\u00e0ng b\u1eb1ng nhi\u1ec1u ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n kh\u00e1c nhau. C\u00f3 th\u1ec3 c\u00f3: \u1ee8ng d\u1ee5ng c\u00f3 th\u1ec3 c\u00f3 t\u00ednh n\u0103ng ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft th\u01b0\u1edfng cho kh\u00e1ch h\u00e0ng khi mua h\u00e0ng, v\u00e0 t\u00ednh n\u0103ng ch\u01b0\u01a1ng tr\u00ecnh gi\u1edbi thi\u1ec7u khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng gi\u1edbi thi\u1ec7u \u1ee9ng d\u1ee5ng cho b\u1ea1n b\u00e8 v\u00e0 ng\u01b0\u1eddi th\u00e2n. Kh\u00f4ng c\u00f3: \u1ee8ng d\u1ee5ng s\u1ebd kh\u00f4ng c\u00f3 t\u00ednh n\u0103ng t\u00edch h\u1ee3p m\u1ea1ng x\u00e3 h\u1ed9i cho ph\u00e9p kh\u00e1ch h\u00e0ng chia s\u1ebb c\u00e1c kho\u1ea3n mua h\u00e0ng tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng m\u1ea1ng x\u00e3 h\u1ed9i. S\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW, \u0111\u1ed9i d\u1ef1 \u00e1n \u0111\u00e3 \u01b0u ti\u00ean c\u00e1c y\u00eau c\u1ea7u d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng v\u00e0 c\u1ea5p b\u00e1ch. C\u00e1c y\u00eau c\u1ea7u c\u1ea7n c\u00f3 l\u00e0 then ch\u1ed1t cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n v\u00e0 ph\u1ea3i \u0111\u01b0\u1ee3c bao g\u1ed3m trong \u1ee9ng d\u1ee5ng. C\u00e1c y\u00eau c\u1ea7u n\u00ean c\u00f3 l\u00e0 quan tr\u1ecdng, nh\u01b0ng c\u00f3 th\u1ec3 tr\u00ec ho\u00e3n \u0111\u1ebfn giai \u0111o\u1ea1n sau c\u1ee7a d\u1ef1 \u00e1n n\u1ebfu c\u1ea7n thi\u1ebft. C\u00e1c y\u00eau c\u1ea7u c\u00f3 th\u1ec3 c\u00f3 l\u00e0 t\u00f9y ch\u1ecdn v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c bao g\u1ed3m n\u1ebfu th\u1eddi gian v\u00e0 ng\u00e2n s\u00e1ch cho ph\u00e9p. C\u00e1c y\u00eau c\u1ea7u kh\u00f4ng c\u00f3 kh\u00f4ng c\u1ea7n thi\u1ebft cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c bao g\u1ed3m trong ph\u1ea1m vi d\u1ef1 \u00e1n. V\u00ed d\u1ee5 th\u1ef1c t\u1ebf \u2013 H\u1ec7 th\u1ed1ng CRM M\u00f4 t\u1ea3 d\u1ef1 \u00e1n: Ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM) M\u1ee5c ti\u00eau c\u1ee7a d\u1ef1 \u00e1n Agile n\u00e0y l\u00e0 ph\u00e1t tri\u1ec3n m\u1ed9t h\u1ec7 th\u1ed1ng CRM cho m\u1ed9t doanh nghi\u1ec7p nh\u1ecf chuy\u00ean cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p t\u00f9y ch\u1ec9nh cho kh\u00e1ch h\u00e0ng. H\u1ec7 th\u1ed1ng CRM s\u1ebd \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng v\u00e0 c\u1ea3i thi\u1ec7n t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng. D\u1ef1 \u00e1n s\u1ebd tu\u00e2n theo ph\u01b0\u01a1ng ph\u00e1p Agile, bao g\u1ed3m ph\u00e1t tri\u1ec3n theo t\u1eebng giai \u0111o\u1ea1n l\u1eb7p l\u1ea1i v\u00e0 t\u0103ng d\u1ea7n. \u0110\u1ed9i Agile s\u1ebd l\u00e0m vi\u1ec7c s\u00e1t sao v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 thu th\u1eadp y\u00eau c\u1ea7u, ph\u00e1t tri\u1ec3n c\u00e1c m\u1eabu th\u1eed nghi\u1ec7m v\u00e0 cung c\u1ea5p c\u00e1c phi\u00ean b\u1ea3n ph\u1ea7n m\u1ec1m ch\u1ee9c n\u0103ng trong c\u00e1c giai \u0111o\u1ea1n ng\u1eafn, th\u01b0\u1eddng l\u00e0 hai tu\u1ea7n. X\u00e1c \u0111\u1ecbnh danh s\u00e1ch c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng \u0110\u1ec3 t\u1ea1o danh s\u00e1ch c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng, b\u1ea1n c\u00f3 th\u1ec3 xem x\u00e9t c\u00e1c vai tr\u00f2 kh\u00e1c nhau s\u1ebd t\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ec7 th\u1ed1ng, ch\u1eb3ng h\u1ea1n nh\u01b0 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, qu\u1ea3n l\u00fd v\u00e0 kh\u00e1ch h\u00e0ng, v\u00e0 suy ngh\u0129 v\u1ec1 c\u00e1c nhi\u1ec7m v\u1ee5 kh\u00e1c nhau m\u00e0 h\u1ecd c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 xem x\u00e9t c\u00e1c lo\u1ea1i d\u1eef li\u1ec7u kh\u00e1c nhau c\u1ea7n \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef v\u00e0 qu\u1ea3n l\u00fd trong h\u1ec7 th\u1ed1ng, ch\u1eb3ng h\u1ea1n nh\u01b0 th\u00f4ng tin kh\u00e1ch h\u00e0ng, d\u1eef li\u1ec7u b\u00e1n h\u00e0ng v\u00e0 c\u00e1c chi\u1ebfn d\u1ecbch marketing. D\u1ef1a tr\u00ean ph\u00e2n t\u00edch n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra danh s\u00e1ch c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng bao qu\u00e1t nhi\u1ec1u ch\u1ee9c n\u0103ng kh\u00e1c nhau, t\u1eeb theo d\u00f5i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, \u0111\u1ebfn \u0111\u1ec1 xu\u1ea5t b\u00e1n h\u00e0ng v\u00e0 b\u00e1o c\u00e1o. Danh s\u00e1ch c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng nh\u1eb1m cung c\u1ea5p \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u cho \u0111\u1ed9i ph\u00e1t tri\u1ec3n \u0111\u1ec3 s\u1eed d\u1ee5ng trong vi\u1ec7c \u01b0u ti\u00ean v\u00e0 l\u1eadp k\u1ebf ho\u1ea1ch ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng<a href=\"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/\" rel=\"bookmark\"><span class=\"screen-reader-text\">\u01afu ti\u00ean c\u00e1c y\u00eau c\u1ea7u b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW: H\u01b0\u1edbng d\u1eabn cho c\u00e1c d\u1ef1 \u00e1n Agile<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":6716,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_eb_attr":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[13,6,14],"tags":[],"class_list":["post-6715","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agile-scrum","category-agile-development","category-project-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u01afu ti\u00ean c\u00e1c y\u00eau c\u1ea7u b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW: H\u01b0\u1edbng d\u1eabn cho c\u00e1c d\u1ef1 \u00e1n Agile - Visual Paradigm Guides Vietnamese<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u01afu ti\u00ean c\u00e1c y\u00eau c\u1ea7u b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW: H\u01b0\u1edbng d\u1eabn cho c\u00e1c d\u1ef1 \u00e1n Agile - Visual Paradigm Guides Vietnamese\" \/>\n<meta property=\"og:description\" content=\"Ph\u01b0\u01a1ng ph\u00e1p MoSCoW l\u00e0 m\u1ed9t k\u1ef9 thu\u1eadt \u01b0u ti\u00ean \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m v\u00e0 ph\u00e2n t\u00edch kinh doanh. N\u00f3 gi\u00fap \u01b0u ti\u00ean c\u00e1c y\u00eau c\u1ea7u d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng v\u00e0 c\u1ea5p b\u00e1ch, \u0111\u1ed3ng th\u1eddi cho ph\u00e9p c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c v\u00e0 ng\u00e2n s\u00e1ch ph\u00f9 h\u1ee3p. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i s\u1ebd kh\u00e1m ph\u00e1 ph\u01b0\u01a1ng ph\u00e1p MoSCoW v\u00e0 cung c\u1ea5p m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 c\u00e1ch tri\u1ec3n khai n\u00f3. Ph\u01b0\u01a1ng ph\u00e1p MoSCoW l\u00e0 g\u00ec? Ph\u01b0\u01a1ng ph\u00e1p MoSCoW l\u00e0 m\u1ed9t k\u1ef9 thu\u1eadt \u01b0u ti\u00ean ph\u00e2n lo\u1ea1i c\u00e1c y\u00eau c\u1ea7u th\u00e0nh b\u1ed1n nh\u00f3m: C\u1ea7n c\u00f3, N\u00ean c\u00f3, C\u00f3 th\u1ec3 c\u00f3 v\u00e0 Kh\u00f4ng c\u00f3. T\u1eeb vi\u1ebft t\u1eaft MoSCoW c\u00f3 ngh\u0129a l\u00e0: C\u1ea7n c\u00f3:c\u00e1c y\u00eau c\u1ea7u quan tr\u1ecdng, thi\u1ebft y\u1ebfu cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n. Nh\u1eefng y\u00eau c\u1ea7u n\u00e0y l\u00e0 b\u1eaft bu\u1ed9c v\u00e0 ph\u1ea3i \u0111\u01b0\u1ee3c bao g\u1ed3m trong ph\u1ea1m vi d\u1ef1 \u00e1n. N\u00ean c\u00f3:c\u00e1c y\u00eau c\u1ea7u quan tr\u1ecdng, c\u1ea7n thi\u1ebft cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n nh\u01b0ng c\u00f3 th\u1ec3 t\u1ea1m ho\u00e3n n\u1ebfu c\u1ea7n thi\u1ebft. Nh\u1eefng y\u00eau c\u1ea7u n\u00e0y quan tr\u1ecdng nh\u01b0ng kh\u00f4ng ph\u1ea3i l\u00e0 c\u1ea5p thi\u1ebft, v\u00e0 c\u00f3 th\u1ec3 tr\u00ec ho\u00e3n \u0111\u1ebfn giai \u0111o\u1ea1n sau c\u1ee7a d\u1ef1 \u00e1n. C\u00f3 th\u1ec3 c\u00f3:c\u00e1c y\u00eau c\u1ea7u mong mu\u1ed1n, kh\u00f4ng c\u1ea7n thi\u1ebft cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n, nh\u01b0ng c\u00f3 th\u1ec3 n\u00e2ng cao gi\u00e1 tr\u1ecb c\u1ee7a d\u1ef1 \u00e1n. Nh\u1eefng y\u00eau c\u1ea7u n\u00e0y l\u00e0 t\u00f9y ch\u1ecdn v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c bao g\u1ed3m n\u1ebfu th\u1eddi gian v\u00e0 ng\u00e2n s\u00e1ch cho ph\u00e9p. Kh\u00f4ng c\u00f3:c\u00e1c y\u00eau c\u1ea7u kh\u00f4ng c\u1ea7n thi\u1ebft cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c bao g\u1ed3m trong ph\u1ea1m vi d\u1ef1 \u00e1n. \u00a0 Ph\u01b0\u01a1ng ph\u00e1p MoSCoW gi\u00fap c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n \u01b0u ti\u00ean c\u00e1c y\u00eau c\u1ea7u d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng v\u00e0 c\u1ea5p b\u00e1ch. N\u00f3 cho ph\u00e9p h\u1ecd t\u1eadp trung v\u00e0o c\u00e1c y\u00eau c\u1ea7u then ch\u1ed1t v\u00e0 ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c v\u00e0 ng\u00e2n s\u00e1ch ph\u00f9 h\u1ee3p. V\u00ed d\u1ee5 v\u1ec1 ph\u01b0\u01a1ng ph\u00e1p MoSCoW H\u00e3y c\u00f9ng xem x\u00e9t m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 m\u1ed9t d\u1ef1 \u00e1n ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m \u0111\u1ec3 hi\u1ec3u c\u00e1ch ph\u01b0\u01a1ng ph\u00e1p MoSCoW ho\u1ea1t \u0111\u1ed9ng. Gi\u1ea3 s\u1eed m\u1ed9t c\u00f4ng ty mu\u1ed1n ph\u00e1t tri\u1ec3n m\u1ed9t \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng m\u1edbi cho kh\u00e1ch h\u00e0ng. \u1ee8ng d\u1ee5ng n\u00e0y n\u00ean cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng, theo d\u00f5i \u0111\u01a1n h\u00e0ng v\u00e0 nh\u1eadn th\u00f4ng b\u00e1o. C\u00f4ng ty c\u0169ng mu\u1ed1n th\u00eam m\u1ed9t s\u1ed1 t\u00ednh n\u0103ng b\u1ed5 sung \u0111\u1ec3 l\u00e0m cho \u1ee9ng d\u1ee5ng h\u1ea5p d\u1eabn h\u01a1n \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng. \u0110\u1ed9i d\u1ef1 \u00e1n x\u00e1c \u0111\u1ecbnh c\u00e1c y\u00eau c\u1ea7u sau: C\u1ea7n c\u00f3: \u1ee8ng d\u1ee5ng ph\u1ea3i cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng, theo d\u00f5i \u0111\u01a1n h\u00e0ng v\u00e0 nh\u1eadn th\u00f4ng b\u00e1o. N\u00ean c\u00f3: \u1ee8ng d\u1ee5ng n\u00ean c\u00f3 t\u00ednh n\u0103ng t\u00ecm ki\u1ebfm cho ph\u00e9p kh\u00e1ch h\u00e0ng t\u00ecm ki\u1ebfm s\u1ea3n ph\u1ea9m, v\u00e0 t\u00ednh n\u0103ng thanh to\u00e1n cho ph\u00e9p kh\u00e1ch h\u00e0ng thanh to\u00e1n \u0111\u01a1n h\u00e0ng b\u1eb1ng nhi\u1ec1u ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n kh\u00e1c nhau. C\u00f3 th\u1ec3 c\u00f3: \u1ee8ng d\u1ee5ng c\u00f3 th\u1ec3 c\u00f3 t\u00ednh n\u0103ng ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft th\u01b0\u1edfng cho kh\u00e1ch h\u00e0ng khi mua h\u00e0ng, v\u00e0 t\u00ednh n\u0103ng ch\u01b0\u01a1ng tr\u00ecnh gi\u1edbi thi\u1ec7u khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng gi\u1edbi thi\u1ec7u \u1ee9ng d\u1ee5ng cho b\u1ea1n b\u00e8 v\u00e0 ng\u01b0\u1eddi th\u00e2n. Kh\u00f4ng c\u00f3: \u1ee8ng d\u1ee5ng s\u1ebd kh\u00f4ng c\u00f3 t\u00ednh n\u0103ng t\u00edch h\u1ee3p m\u1ea1ng x\u00e3 h\u1ed9i cho ph\u00e9p kh\u00e1ch h\u00e0ng chia s\u1ebb c\u00e1c kho\u1ea3n mua h\u00e0ng tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng m\u1ea1ng x\u00e3 h\u1ed9i. S\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW, \u0111\u1ed9i d\u1ef1 \u00e1n \u0111\u00e3 \u01b0u ti\u00ean c\u00e1c y\u00eau c\u1ea7u d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng v\u00e0 c\u1ea5p b\u00e1ch. C\u00e1c y\u00eau c\u1ea7u c\u1ea7n c\u00f3 l\u00e0 then ch\u1ed1t cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n v\u00e0 ph\u1ea3i \u0111\u01b0\u1ee3c bao g\u1ed3m trong \u1ee9ng d\u1ee5ng. C\u00e1c y\u00eau c\u1ea7u n\u00ean c\u00f3 l\u00e0 quan tr\u1ecdng, nh\u01b0ng c\u00f3 th\u1ec3 tr\u00ec ho\u00e3n \u0111\u1ebfn giai \u0111o\u1ea1n sau c\u1ee7a d\u1ef1 \u00e1n n\u1ebfu c\u1ea7n thi\u1ebft. C\u00e1c y\u00eau c\u1ea7u c\u00f3 th\u1ec3 c\u00f3 l\u00e0 t\u00f9y ch\u1ecdn v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c bao g\u1ed3m n\u1ebfu th\u1eddi gian v\u00e0 ng\u00e2n s\u00e1ch cho ph\u00e9p. C\u00e1c y\u00eau c\u1ea7u kh\u00f4ng c\u00f3 kh\u00f4ng c\u1ea7n thi\u1ebft cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c bao g\u1ed3m trong ph\u1ea1m vi d\u1ef1 \u00e1n. V\u00ed d\u1ee5 th\u1ef1c t\u1ebf \u2013 H\u1ec7 th\u1ed1ng CRM M\u00f4 t\u1ea3 d\u1ef1 \u00e1n: Ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM) M\u1ee5c ti\u00eau c\u1ee7a d\u1ef1 \u00e1n Agile n\u00e0y l\u00e0 ph\u00e1t tri\u1ec3n m\u1ed9t h\u1ec7 th\u1ed1ng CRM cho m\u1ed9t doanh nghi\u1ec7p nh\u1ecf chuy\u00ean cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p t\u00f9y ch\u1ec9nh cho kh\u00e1ch h\u00e0ng. H\u1ec7 th\u1ed1ng CRM s\u1ebd \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng v\u00e0 c\u1ea3i thi\u1ec7n t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng. D\u1ef1 \u00e1n s\u1ebd tu\u00e2n theo ph\u01b0\u01a1ng ph\u00e1p Agile, bao g\u1ed3m ph\u00e1t tri\u1ec3n theo t\u1eebng giai \u0111o\u1ea1n l\u1eb7p l\u1ea1i v\u00e0 t\u0103ng d\u1ea7n. \u0110\u1ed9i Agile s\u1ebd l\u00e0m vi\u1ec7c s\u00e1t sao v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 thu th\u1eadp y\u00eau c\u1ea7u, ph\u00e1t tri\u1ec3n c\u00e1c m\u1eabu th\u1eed nghi\u1ec7m v\u00e0 cung c\u1ea5p c\u00e1c phi\u00ean b\u1ea3n ph\u1ea7n m\u1ec1m ch\u1ee9c n\u0103ng trong c\u00e1c giai \u0111o\u1ea1n ng\u1eafn, th\u01b0\u1eddng l\u00e0 hai tu\u1ea7n. X\u00e1c \u0111\u1ecbnh danh s\u00e1ch c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng \u0110\u1ec3 t\u1ea1o danh s\u00e1ch c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng, b\u1ea1n c\u00f3 th\u1ec3 xem x\u00e9t c\u00e1c vai tr\u00f2 kh\u00e1c nhau s\u1ebd t\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ec7 th\u1ed1ng, ch\u1eb3ng h\u1ea1n nh\u01b0 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, qu\u1ea3n l\u00fd v\u00e0 kh\u00e1ch h\u00e0ng, v\u00e0 suy ngh\u0129 v\u1ec1 c\u00e1c nhi\u1ec7m v\u1ee5 kh\u00e1c nhau m\u00e0 h\u1ecd c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 xem x\u00e9t c\u00e1c lo\u1ea1i d\u1eef li\u1ec7u kh\u00e1c nhau c\u1ea7n \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef v\u00e0 qu\u1ea3n l\u00fd trong h\u1ec7 th\u1ed1ng, ch\u1eb3ng h\u1ea1n nh\u01b0 th\u00f4ng tin kh\u00e1ch h\u00e0ng, d\u1eef li\u1ec7u b\u00e1n h\u00e0ng v\u00e0 c\u00e1c chi\u1ebfn d\u1ecbch marketing. D\u1ef1a tr\u00ean ph\u00e2n t\u00edch n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra danh s\u00e1ch c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng bao qu\u00e1t nhi\u1ec1u ch\u1ee9c n\u0103ng kh\u00e1c nhau, t\u1eeb theo d\u00f5i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, \u0111\u1ebfn \u0111\u1ec1 xu\u1ea5t b\u00e1n h\u00e0ng v\u00e0 b\u00e1o c\u00e1o. Danh s\u00e1ch c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng nh\u1eb1m cung c\u1ea5p \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u cho \u0111\u1ed9i ph\u00e1t tri\u1ec3n \u0111\u1ec3 s\u1eed d\u1ee5ng trong vi\u1ec7c \u01b0u ti\u00ean v\u00e0 l\u1eadp k\u1ebf ho\u1ea1ch ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng\u01afu ti\u00ean c\u00e1c y\u00eau c\u1ea7u b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW: H\u01b0\u1edbng d\u1eabn cho c\u00e1c d\u1ef1 \u00e1n Agile\" \/>\n<meta property=\"og:url\" content=\"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/\" \/>\n<meta property=\"og:site_name\" content=\"Visual Paradigm Guides Vietnamese\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-05T12:49:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/guides.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/10\/2026\/02\/img_64228524d994d.png\" \/>\n\t<meta property=\"og:image:width\" content=\"735\" \/>\n\t<meta property=\"og:image:height\" content=\"272\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi\" \/>\n\t<meta name=\"twitter:data1\" content=\"vpadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 ph\u00fat\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/\"},\"headline\":\"\u01afu ti\u00ean c\u00e1c y\u00eau c\u1ea7u b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW: H\u01b0\u1edbng d\u1eabn cho c\u00e1c d\u1ef1 \u00e1n Agile\",\"datePublished\":\"2026-02-05T12:49:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/\"},\"wordCount\":5359,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/guides.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/10\/2026\/02\/img_64228524d994d.png\",\"articleSection\":[\"Agile &amp; Scrum\",\"Agile Development\",\"Project Management\"],\"inLanguage\":\"vi\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/\",\"url\":\"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/\",\"name\":\"\u01afu ti\u00ean c\u00e1c y\u00eau c\u1ea7u b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW: H\u01b0\u1edbng d\u1eabn cho c\u00e1c d\u1ef1 \u00e1n Agile - Visual Paradigm Guides Vietnamese\",\"isPartOf\":{\"@id\":\"https:\/\/guides.visual-paradigm.com\/vn\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/guides.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/10\/2026\/02\/img_64228524d994d.png\",\"datePublished\":\"2026-02-05T12:49:55+00:00\",\"author\":{\"@id\":\"https:\/\/guides.visual-paradigm.com\/vn\/#\/schema\/person\/292e97a06c90d6d605ddfd451bfdfe6f\"},\"breadcrumb\":{\"@id\":\"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/#breadcrumb\"},\"inLanguage\":\"vi\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"vi\",\"@id\":\"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/#primaryimage\",\"url\":\"https:\/\/guides.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/10\/2026\/02\/img_64228524d994d.png\",\"contentUrl\":\"https:\/\/guides.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/10\/2026\/02\/img_64228524d994d.png\",\"width\":735,\"height\":272},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/guides.visual-paradigm.com\/vn\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Agile Development\",\"item\":\"https:\/\/guides.visual-paradigm.com\/vn\/category\/agile-development\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"\u01afu ti\u00ean c\u00e1c y\u00eau c\u1ea7u b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW: H\u01b0\u1edbng d\u1eabn cho c\u00e1c d\u1ef1 \u00e1n Agile\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/guides.visual-paradigm.com\/vn\/#website\",\"url\":\"https:\/\/guides.visual-paradigm.com\/vn\/\",\"name\":\"Visual Paradigm Guides Vietnamese\",\"description\":\"Smart guides for an AI-driven world\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/guides.visual-paradigm.com\/vn\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"vi\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u01afu ti\u00ean c\u00e1c y\u00eau c\u1ea7u b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW: H\u01b0\u1edbng d\u1eabn cho c\u00e1c d\u1ef1 \u00e1n Agile - Visual Paradigm Guides Vietnamese","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/","og_locale":"vi_VN","og_type":"article","og_title":"\u01afu ti\u00ean c\u00e1c y\u00eau c\u1ea7u b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW: H\u01b0\u1edbng d\u1eabn cho c\u00e1c d\u1ef1 \u00e1n Agile - Visual Paradigm Guides Vietnamese","og_description":"Ph\u01b0\u01a1ng ph\u00e1p MoSCoW l\u00e0 m\u1ed9t k\u1ef9 thu\u1eadt \u01b0u ti\u00ean \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m v\u00e0 ph\u00e2n t\u00edch kinh doanh. N\u00f3 gi\u00fap \u01b0u ti\u00ean c\u00e1c y\u00eau c\u1ea7u d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng v\u00e0 c\u1ea5p b\u00e1ch, \u0111\u1ed3ng th\u1eddi cho ph\u00e9p c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c v\u00e0 ng\u00e2n s\u00e1ch ph\u00f9 h\u1ee3p. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i s\u1ebd kh\u00e1m ph\u00e1 ph\u01b0\u01a1ng ph\u00e1p MoSCoW v\u00e0 cung c\u1ea5p m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 c\u00e1ch tri\u1ec3n khai n\u00f3. Ph\u01b0\u01a1ng ph\u00e1p MoSCoW l\u00e0 g\u00ec? Ph\u01b0\u01a1ng ph\u00e1p MoSCoW l\u00e0 m\u1ed9t k\u1ef9 thu\u1eadt \u01b0u ti\u00ean ph\u00e2n lo\u1ea1i c\u00e1c y\u00eau c\u1ea7u th\u00e0nh b\u1ed1n nh\u00f3m: C\u1ea7n c\u00f3, N\u00ean c\u00f3, C\u00f3 th\u1ec3 c\u00f3 v\u00e0 Kh\u00f4ng c\u00f3. T\u1eeb vi\u1ebft t\u1eaft MoSCoW c\u00f3 ngh\u0129a l\u00e0: C\u1ea7n c\u00f3:c\u00e1c y\u00eau c\u1ea7u quan tr\u1ecdng, thi\u1ebft y\u1ebfu cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n. Nh\u1eefng y\u00eau c\u1ea7u n\u00e0y l\u00e0 b\u1eaft bu\u1ed9c v\u00e0 ph\u1ea3i \u0111\u01b0\u1ee3c bao g\u1ed3m trong ph\u1ea1m vi d\u1ef1 \u00e1n. N\u00ean c\u00f3:c\u00e1c y\u00eau c\u1ea7u quan tr\u1ecdng, c\u1ea7n thi\u1ebft cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n nh\u01b0ng c\u00f3 th\u1ec3 t\u1ea1m ho\u00e3n n\u1ebfu c\u1ea7n thi\u1ebft. Nh\u1eefng y\u00eau c\u1ea7u n\u00e0y quan tr\u1ecdng nh\u01b0ng kh\u00f4ng ph\u1ea3i l\u00e0 c\u1ea5p thi\u1ebft, v\u00e0 c\u00f3 th\u1ec3 tr\u00ec ho\u00e3n \u0111\u1ebfn giai \u0111o\u1ea1n sau c\u1ee7a d\u1ef1 \u00e1n. C\u00f3 th\u1ec3 c\u00f3:c\u00e1c y\u00eau c\u1ea7u mong mu\u1ed1n, kh\u00f4ng c\u1ea7n thi\u1ebft cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n, nh\u01b0ng c\u00f3 th\u1ec3 n\u00e2ng cao gi\u00e1 tr\u1ecb c\u1ee7a d\u1ef1 \u00e1n. Nh\u1eefng y\u00eau c\u1ea7u n\u00e0y l\u00e0 t\u00f9y ch\u1ecdn v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c bao g\u1ed3m n\u1ebfu th\u1eddi gian v\u00e0 ng\u00e2n s\u00e1ch cho ph\u00e9p. Kh\u00f4ng c\u00f3:c\u00e1c y\u00eau c\u1ea7u kh\u00f4ng c\u1ea7n thi\u1ebft cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c bao g\u1ed3m trong ph\u1ea1m vi d\u1ef1 \u00e1n. \u00a0 Ph\u01b0\u01a1ng ph\u00e1p MoSCoW gi\u00fap c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n \u01b0u ti\u00ean c\u00e1c y\u00eau c\u1ea7u d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng v\u00e0 c\u1ea5p b\u00e1ch. N\u00f3 cho ph\u00e9p h\u1ecd t\u1eadp trung v\u00e0o c\u00e1c y\u00eau c\u1ea7u then ch\u1ed1t v\u00e0 ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c v\u00e0 ng\u00e2n s\u00e1ch ph\u00f9 h\u1ee3p. V\u00ed d\u1ee5 v\u1ec1 ph\u01b0\u01a1ng ph\u00e1p MoSCoW H\u00e3y c\u00f9ng xem x\u00e9t m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 m\u1ed9t d\u1ef1 \u00e1n ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m \u0111\u1ec3 hi\u1ec3u c\u00e1ch ph\u01b0\u01a1ng ph\u00e1p MoSCoW ho\u1ea1t \u0111\u1ed9ng. Gi\u1ea3 s\u1eed m\u1ed9t c\u00f4ng ty mu\u1ed1n ph\u00e1t tri\u1ec3n m\u1ed9t \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng m\u1edbi cho kh\u00e1ch h\u00e0ng. \u1ee8ng d\u1ee5ng n\u00e0y n\u00ean cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng, theo d\u00f5i \u0111\u01a1n h\u00e0ng v\u00e0 nh\u1eadn th\u00f4ng b\u00e1o. C\u00f4ng ty c\u0169ng mu\u1ed1n th\u00eam m\u1ed9t s\u1ed1 t\u00ednh n\u0103ng b\u1ed5 sung \u0111\u1ec3 l\u00e0m cho \u1ee9ng d\u1ee5ng h\u1ea5p d\u1eabn h\u01a1n \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng. \u0110\u1ed9i d\u1ef1 \u00e1n x\u00e1c \u0111\u1ecbnh c\u00e1c y\u00eau c\u1ea7u sau: C\u1ea7n c\u00f3: \u1ee8ng d\u1ee5ng ph\u1ea3i cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng, theo d\u00f5i \u0111\u01a1n h\u00e0ng v\u00e0 nh\u1eadn th\u00f4ng b\u00e1o. N\u00ean c\u00f3: \u1ee8ng d\u1ee5ng n\u00ean c\u00f3 t\u00ednh n\u0103ng t\u00ecm ki\u1ebfm cho ph\u00e9p kh\u00e1ch h\u00e0ng t\u00ecm ki\u1ebfm s\u1ea3n ph\u1ea9m, v\u00e0 t\u00ednh n\u0103ng thanh to\u00e1n cho ph\u00e9p kh\u00e1ch h\u00e0ng thanh to\u00e1n \u0111\u01a1n h\u00e0ng b\u1eb1ng nhi\u1ec1u ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n kh\u00e1c nhau. C\u00f3 th\u1ec3 c\u00f3: \u1ee8ng d\u1ee5ng c\u00f3 th\u1ec3 c\u00f3 t\u00ednh n\u0103ng ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft th\u01b0\u1edfng cho kh\u00e1ch h\u00e0ng khi mua h\u00e0ng, v\u00e0 t\u00ednh n\u0103ng ch\u01b0\u01a1ng tr\u00ecnh gi\u1edbi thi\u1ec7u khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng gi\u1edbi thi\u1ec7u \u1ee9ng d\u1ee5ng cho b\u1ea1n b\u00e8 v\u00e0 ng\u01b0\u1eddi th\u00e2n. Kh\u00f4ng c\u00f3: \u1ee8ng d\u1ee5ng s\u1ebd kh\u00f4ng c\u00f3 t\u00ednh n\u0103ng t\u00edch h\u1ee3p m\u1ea1ng x\u00e3 h\u1ed9i cho ph\u00e9p kh\u00e1ch h\u00e0ng chia s\u1ebb c\u00e1c kho\u1ea3n mua h\u00e0ng tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng m\u1ea1ng x\u00e3 h\u1ed9i. S\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW, \u0111\u1ed9i d\u1ef1 \u00e1n \u0111\u00e3 \u01b0u ti\u00ean c\u00e1c y\u00eau c\u1ea7u d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng v\u00e0 c\u1ea5p b\u00e1ch. C\u00e1c y\u00eau c\u1ea7u c\u1ea7n c\u00f3 l\u00e0 then ch\u1ed1t cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n v\u00e0 ph\u1ea3i \u0111\u01b0\u1ee3c bao g\u1ed3m trong \u1ee9ng d\u1ee5ng. C\u00e1c y\u00eau c\u1ea7u n\u00ean c\u00f3 l\u00e0 quan tr\u1ecdng, nh\u01b0ng c\u00f3 th\u1ec3 tr\u00ec ho\u00e3n \u0111\u1ebfn giai \u0111o\u1ea1n sau c\u1ee7a d\u1ef1 \u00e1n n\u1ebfu c\u1ea7n thi\u1ebft. C\u00e1c y\u00eau c\u1ea7u c\u00f3 th\u1ec3 c\u00f3 l\u00e0 t\u00f9y ch\u1ecdn v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c bao g\u1ed3m n\u1ebfu th\u1eddi gian v\u00e0 ng\u00e2n s\u00e1ch cho ph\u00e9p. C\u00e1c y\u00eau c\u1ea7u kh\u00f4ng c\u00f3 kh\u00f4ng c\u1ea7n thi\u1ebft cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c bao g\u1ed3m trong ph\u1ea1m vi d\u1ef1 \u00e1n. V\u00ed d\u1ee5 th\u1ef1c t\u1ebf \u2013 H\u1ec7 th\u1ed1ng CRM M\u00f4 t\u1ea3 d\u1ef1 \u00e1n: Ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM) M\u1ee5c ti\u00eau c\u1ee7a d\u1ef1 \u00e1n Agile n\u00e0y l\u00e0 ph\u00e1t tri\u1ec3n m\u1ed9t h\u1ec7 th\u1ed1ng CRM cho m\u1ed9t doanh nghi\u1ec7p nh\u1ecf chuy\u00ean cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p t\u00f9y ch\u1ec9nh cho kh\u00e1ch h\u00e0ng. H\u1ec7 th\u1ed1ng CRM s\u1ebd \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng v\u00e0 c\u1ea3i thi\u1ec7n t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng. D\u1ef1 \u00e1n s\u1ebd tu\u00e2n theo ph\u01b0\u01a1ng ph\u00e1p Agile, bao g\u1ed3m ph\u00e1t tri\u1ec3n theo t\u1eebng giai \u0111o\u1ea1n l\u1eb7p l\u1ea1i v\u00e0 t\u0103ng d\u1ea7n. \u0110\u1ed9i Agile s\u1ebd l\u00e0m vi\u1ec7c s\u00e1t sao v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 thu th\u1eadp y\u00eau c\u1ea7u, ph\u00e1t tri\u1ec3n c\u00e1c m\u1eabu th\u1eed nghi\u1ec7m v\u00e0 cung c\u1ea5p c\u00e1c phi\u00ean b\u1ea3n ph\u1ea7n m\u1ec1m ch\u1ee9c n\u0103ng trong c\u00e1c giai \u0111o\u1ea1n ng\u1eafn, th\u01b0\u1eddng l\u00e0 hai tu\u1ea7n. X\u00e1c \u0111\u1ecbnh danh s\u00e1ch c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng \u0110\u1ec3 t\u1ea1o danh s\u00e1ch c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng, b\u1ea1n c\u00f3 th\u1ec3 xem x\u00e9t c\u00e1c vai tr\u00f2 kh\u00e1c nhau s\u1ebd t\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ec7 th\u1ed1ng, ch\u1eb3ng h\u1ea1n nh\u01b0 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, qu\u1ea3n l\u00fd v\u00e0 kh\u00e1ch h\u00e0ng, v\u00e0 suy ngh\u0129 v\u1ec1 c\u00e1c nhi\u1ec7m v\u1ee5 kh\u00e1c nhau m\u00e0 h\u1ecd c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 xem x\u00e9t c\u00e1c lo\u1ea1i d\u1eef li\u1ec7u kh\u00e1c nhau c\u1ea7n \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef v\u00e0 qu\u1ea3n l\u00fd trong h\u1ec7 th\u1ed1ng, ch\u1eb3ng h\u1ea1n nh\u01b0 th\u00f4ng tin kh\u00e1ch h\u00e0ng, d\u1eef li\u1ec7u b\u00e1n h\u00e0ng v\u00e0 c\u00e1c chi\u1ebfn d\u1ecbch marketing. D\u1ef1a tr\u00ean ph\u00e2n t\u00edch n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra danh s\u00e1ch c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng bao qu\u00e1t nhi\u1ec1u ch\u1ee9c n\u0103ng kh\u00e1c nhau, t\u1eeb theo d\u00f5i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, \u0111\u1ebfn \u0111\u1ec1 xu\u1ea5t b\u00e1n h\u00e0ng v\u00e0 b\u00e1o c\u00e1o. Danh s\u00e1ch c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng nh\u1eb1m cung c\u1ea5p \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u cho \u0111\u1ed9i ph\u00e1t tri\u1ec3n \u0111\u1ec3 s\u1eed d\u1ee5ng trong vi\u1ec7c \u01b0u ti\u00ean v\u00e0 l\u1eadp k\u1ebf ho\u1ea1ch ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng\u01afu ti\u00ean c\u00e1c y\u00eau c\u1ea7u b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW: H\u01b0\u1edbng d\u1eabn cho c\u00e1c d\u1ef1 \u00e1n Agile","og_url":"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/","og_site_name":"Visual Paradigm Guides Vietnamese","article_published_time":"2026-02-05T12:49:55+00:00","og_image":[{"width":735,"height":272,"url":"https:\/\/guides.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/10\/2026\/02\/img_64228524d994d.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi":"vpadmin","\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc":"11 ph\u00fat"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/#article","isPartOf":{"@id":"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/"},"headline":"\u01afu ti\u00ean c\u00e1c y\u00eau c\u1ea7u b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW: H\u01b0\u1edbng d\u1eabn cho c\u00e1c d\u1ef1 \u00e1n Agile","datePublished":"2026-02-05T12:49:55+00:00","mainEntityOfPage":{"@id":"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/"},"wordCount":5359,"commentCount":0,"image":{"@id":"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/#primaryimage"},"thumbnailUrl":"https:\/\/guides.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/10\/2026\/02\/img_64228524d994d.png","articleSection":["Agile &amp; Scrum","Agile Development","Project Management"],"inLanguage":"vi","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/","url":"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/","name":"\u01afu ti\u00ean c\u00e1c y\u00eau c\u1ea7u b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW: H\u01b0\u1edbng d\u1eabn cho c\u00e1c d\u1ef1 \u00e1n Agile - Visual Paradigm Guides Vietnamese","isPartOf":{"@id":"https:\/\/guides.visual-paradigm.com\/vn\/#website"},"primaryImageOfPage":{"@id":"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/#primaryimage"},"image":{"@id":"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/#primaryimage"},"thumbnailUrl":"https:\/\/guides.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/10\/2026\/02\/img_64228524d994d.png","datePublished":"2026-02-05T12:49:55+00:00","author":{"@id":"https:\/\/guides.visual-paradigm.com\/vn\/#\/schema\/person\/292e97a06c90d6d605ddfd451bfdfe6f"},"breadcrumb":{"@id":"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/#breadcrumb"},"inLanguage":"vi","potentialAction":[{"@type":"ReadAction","target":["https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/"]}]},{"@type":"ImageObject","inLanguage":"vi","@id":"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/#primaryimage","url":"https:\/\/guides.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/10\/2026\/02\/img_64228524d994d.png","contentUrl":"https:\/\/guides.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/10\/2026\/02\/img_64228524d994d.png","width":735,"height":272},{"@type":"BreadcrumbList","@id":"https:\/\/guides.visual-paradigm.com\/vn\/prioritizing-requirements-with-moscow-method-a-guide-for-agile-projects\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/guides.visual-paradigm.com\/vn\/"},{"@type":"ListItem","position":2,"name":"Agile Development","item":"https:\/\/guides.visual-paradigm.com\/vn\/category\/agile-development\/"},{"@type":"ListItem","position":3,"name":"\u01afu ti\u00ean c\u00e1c y\u00eau c\u1ea7u b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p MoSCoW: H\u01b0\u1edbng d\u1eabn cho c\u00e1c d\u1ef1 \u00e1n Agile"}]},{"@type":"WebSite","@id":"https:\/\/guides.visual-paradigm.com\/vn\/#website","url":"https:\/\/guides.visual-paradigm.com\/vn\/","name":"Visual Paradigm Guides Vietnamese","description":"Smart guides for an AI-driven world","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/guides.visual-paradigm.com\/vn\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"vi"}]}},"_links":{"self":[{"href":"https:\/\/guides.visual-paradigm.com\/vn\/wp-json\/wp\/v2\/posts\/6715","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guides.visual-paradigm.com\/vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/guides.visual-paradigm.com\/vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/guides.visual-paradigm.com\/vn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/guides.visual-paradigm.com\/vn\/wp-json\/wp\/v2\/comments?post=6715"}],"version-history":[{"count":0,"href":"https:\/\/guides.visual-paradigm.com\/vn\/wp-json\/wp\/v2\/posts\/6715\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/guides.visual-paradigm.com\/vn\/wp-json\/wp\/v2\/media\/6716"}],"wp:attachment":[{"href":"https:\/\/guides.visual-paradigm.com\/vn\/wp-json\/wp\/v2\/media?parent=6715"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/guides.visual-paradigm.com\/vn\/wp-json\/wp\/v2\/categories?post=6715"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/guides.visual-paradigm.com\/vn\/wp-json\/wp\/v2\/tags?post=6715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}