{"id":6787,"date":"2026-02-06T00:31:19","date_gmt":"2026-02-05T16:31:19","guid":{"rendered":"https:\/\/guides.visual-paradigm.com\/vn\/structuring-use-cases-a-comprehensive-guide-to-defining-user-goals-actors-and-outcomes\/"},"modified":"2026-02-06T00:31:19","modified_gmt":"2026-02-05T16:31:19","slug":"structuring-use-cases-a-comprehensive-guide-to-defining-user-goals-actors-and-outcomes","status":"publish","type":"post","link":"https:\/\/guides.visual-paradigm.com\/vn\/structuring-use-cases-a-comprehensive-guide-to-defining-user-goals-actors-and-outcomes\/","title":{"rendered":"C\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng: H\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 vi\u1ec7c x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau ng\u01b0\u1eddi d\u00f9ng, c\u00e1c t\u00e1c nh\u00e2n v\u00e0 k\u1ebft qu\u1ea3"},"content":{"rendered":"<h2>M\u00f4 h\u00ecnh h\u00f3a tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng l\u00e0 g\u00ec<\/h2>\n<p>C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 quan tr\u1ecdng trong ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m nh\u1eb1m gi\u00fap x\u00e1c \u0111\u1ecbnh c\u00e1c y\u00eau c\u1ea7u h\u1ec7 th\u1ed1ng v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ea3n ph\u1ea9m cu\u1ed1i c\u00f9ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. M\u1ed9t tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng \u0111\u01b0\u1ee3c c\u1ea5u tr\u00fac t\u1ed1t s\u1ebd m\u00f4 t\u1ea3 c\u00e1c b\u01b0\u1edbc m\u00e0 ng\u01b0\u1eddi d\u00f9ng th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p s\u1ef1 hi\u1ec3u bi\u1ebft r\u00f5 r\u00e0ng v\u1ec1 vi\u1ec7c h\u1ec7 th\u1ed1ng c\u1ea7n l\u00e0m g\u00ec \u0111\u1ec3 h\u1ed7 tr\u1ee3 m\u1ee5c ti\u00eau \u0111\u00f3. Trong h\u01b0\u1edbng d\u1eabn n\u00e0y, ch\u00fang ta s\u1ebd t\u00ecm hi\u1ec3u c\u00e1ch c\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng v\u1edbi tr\u1ecdng t\u00e2m v\u00e0o m\u1ee5c ti\u00eau, l\u00fd do t\u1ea1i sao ch\u00fang quan tr\u1ecdng v\u00e0 c\u00e1ch t\u1ea1o ra c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/guides.visual-paradigm.com\/wp-content\/uploads\/2023\/03\/Use-Case-Diagram-Order-Process-System.png\"\/><\/p>\n<h2>M\u1ee5c ti\u00eau c\u1ee7a c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng<\/h2>\n<p>M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng l\u00e0 ghi nh\u1eadn c\u00e1c y\u00eau c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 cung c\u1ea5p b\u1ea3n thi\u1ebft k\u1ebf cho \u0111\u1ed9i ph\u00e1t tri\u1ec3n tu\u00e2n theo. \u0110i\u1ec1u n\u00e0y gi\u00fap \u0111\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u ng\u01b0\u1eddi d\u00f9ng v\u00e0 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf theo h\u01b0\u1edbng l\u1ea5y ng\u01b0\u1eddi d\u00f9ng l\u00e0m trung t\u00e2m. M\u1ed9t tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng c\u1ea7n x\u00e1c \u0111\u1ecbnh r\u00f5 c\u00e1c y\u1ebfu t\u1ed1 sau:<\/p>\n<ul>\n<li>M\u1ee5c ti\u00eau m\u00e0 ng\u01b0\u1eddi d\u00f9ng \u0111ang c\u1ed1 g\u1eafng \u0111\u1ea1t \u0111\u01b0\u1ee3c<\/li>\n<li>C\u00e1c b\u01b0\u1edbc tham gia \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau<\/li>\n<li>C\u00e1c t\u00e1c nh\u00e2n tham gia v\u00e0o qu\u00e1 tr\u00ecnh (v\u00ed d\u1ee5: ng\u01b0\u1eddi d\u00f9ng, h\u1ec7 th\u1ed1ng, c\u00e1c th\u1ef1c th\u1ec3 b\u00ean ngo\u00e0i)<\/li>\n<li>K\u1ebft qu\u1ea3 mong \u0111\u1ee3i c\u1ee7a qu\u00e1 tr\u00ecnh<\/li>\n<\/ul>\n<p>B\u1eb1ng c\u00e1ch c\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng v\u1edbi c\u00e1c y\u1ebfu t\u1ed1 n\u00e0y, vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n, d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u ng\u01b0\u1eddi d\u00f9ng v\u00e0 thi\u1ebft k\u1ebf h\u1ec7 th\u1ed1ng \u0111\u00e1p \u1ee9ng nh\u1eefng nhu c\u1ea7u \u0111\u00f3 s\u1ebd tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n.<\/p>\n<h2>T\u1ea1i sao c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng l\u1ea1i quan tr\u1ecdng?<\/h2>\n<p>C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng quan tr\u1ecdng v\u00ec nhi\u1ec1u l\u00fd do, bao g\u1ed3m:<\/p>\n<ol>\n<li><strong>R\u00f5 r\u00e0ng \u2013<\/strong>C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng cung c\u1ea5p s\u1ef1 hi\u1ec3u bi\u1ebft r\u00f5 r\u00e0ng v\u00e0 s\u00fac t\u00edch v\u1ec1 m\u1ee5c ti\u00eau c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 c\u00e1c b\u01b0\u1edbc c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00f3. \u0110i\u1ec1u n\u00e0y gi\u00fap \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi tham gia v\u00e0o qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n \u0111\u1ec1u c\u00f3 c\u00f9ng m\u1ed9t hi\u1ec3u bi\u1ebft chung v\u1ec1 vi\u1ec7c h\u1ec7 th\u1ed1ng c\u1ea7n l\u00e0m g\u00ec.<\/li>\n<li><strong>L\u1ea5y ng\u01b0\u1eddi d\u00f9ng l\u00e0m trung t\u00e2m<\/strong> \u2013 C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng cung c\u1ea5p m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn l\u1ea5y ng\u01b0\u1eddi d\u00f9ng l\u00e0m trung t\u00e2m trong ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o nhu c\u1ea7u v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, h\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nh\u1eefng nhu c\u1ea7u \u0111\u00f3, t\u1eeb \u0111\u00f3 t\u1ea1o ra m\u1ed9t h\u1ec7 th\u1ed1ng d\u1ec5 s\u1eed d\u1ee5ng v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/li>\n<li><strong>Giao ti\u1ebfp<\/strong> \u2013 C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng cung c\u1ea5p m\u1ed9t ng\u00f4n ng\u1eef chung c\u00f3 th\u1ec3 d\u00f9ng \u0111\u1ec3 trao \u0111\u1ed5i y\u00eau c\u1ea7u v\u00e0 k\u1ef3 v\u1ecdng gi\u1eefa c\u00e1c b\u00ean li\u00ean quan, bao g\u1ed3m nh\u00e0 ph\u00e1t tri\u1ec3n, nh\u00e0 thi\u1ebft k\u1ebf v\u00e0 ng\u01b0\u1eddi d\u00f9ng.<\/li>\n<li><strong>X\u00e1c minh y\u00eau c\u1ea7u<\/strong> \u2013 C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng cung c\u1ea5p m\u1ed9t c\u00e1ch \u0111\u1ec3 x\u00e1c minh y\u00eau c\u1ea7u b\u1eb1ng c\u00e1ch ki\u1ec3m tra ch\u00fang d\u1ef1a tr\u00ean m\u1ee5c ti\u00eau v\u00e0 t\u00ecnh hu\u1ed1ng c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. \u0110i\u1ec1u n\u00e0y gi\u00fap ph\u00e1t hi\u1ec7n c\u00e1c v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n s\u1edbm trong qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c \u0111i\u1ec1u ch\u1ec9nh c\u1ea7n thi\u1ebft.<\/li>\n<\/ol>\n<h2>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng<\/h2>\n<p>C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ea5u tr\u00fac theo nhi\u1ec1u c\u00e1ch, nh\u01b0ng lu\u00f4n ph\u1ea3i bao g\u1ed3m c\u00e1c y\u1ebfu t\u1ed1 ch\u00ednh \u0111\u00e3 n\u00eau tr\u01b0\u1edbc \u0111\u00f3. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn t\u1ed5ng qu\u00e1t \u0111\u1ec3 c\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng:<\/p>\n<ol>\n<li><strong>X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau ng\u01b0\u1eddi d\u00f9ng<\/strong> \u2013 B\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau m\u00e0 ng\u01b0\u1eddi d\u00f9ng \u0111ang c\u1ed1 g\u1eafng \u0111\u1ea1t \u0111\u01b0\u1ee3c. \u0110\u00e2y n\u00ean l\u00e0 m\u1ed9t tuy\u00ean b\u1ed1 r\u00f5 r\u00e0ng v\u00e0 s\u00fac t\u00edch, ph\u1ea3n \u00e1nh m\u1ee5c ti\u00eau c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/li>\n<li><strong>X\u00e1c \u0111\u1ecbnh c\u00e1c t\u00e1c nh\u00e2n<\/strong> \u2013 Ti\u1ebfp theo, x\u00e1c \u0111\u1ecbnh c\u00e1c t\u00e1c nh\u00e2n tham gia v\u00e0o qu\u00e1 tr\u00ecnh. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m ng\u01b0\u1eddi d\u00f9ng, h\u1ec7 th\u1ed1ng v\u00e0 c\u00e1c th\u1ef1c th\u1ec3 b\u00ean ngo\u00e0i t\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ec7 th\u1ed1ng.<\/li>\n<li><strong>X\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc<\/strong> \u2013 X\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc tham gia \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau. \u0110\u00e2y n\u00ean l\u00e0 m\u00f4 t\u1ea3 chi ti\u1ebft v\u1ec1 qu\u00e1 tr\u00ecnh, bao g\u1ed3m c\u1ea3 \u0111\u1ea7u v\u00e0o v\u00e0 \u0111\u1ea7u ra.<\/li>\n<li><strong>X\u00e1c \u0111\u1ecbnh c\u00e1c \u0111\u01b0\u1eddng \u0111i thay th\u1ebf<\/strong> \u2013 X\u00e1c \u0111\u1ecbnh b\u1ea5t k\u1ef3 \u0111\u01b0\u1eddng \u0111i thay th\u1ebf ho\u1eb7c ngo\u1ea1i l\u1ec7 n\u00e0o c\u00f3 th\u1ec3 x\u1ea3y ra trong qu\u00e1 tr\u00ecnh. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m l\u1ed7i, \u0111\u1ea7u v\u00e0o kh\u00f4ng mong \u0111\u1ee3i ho\u1eb7c c\u00e1c t\u00ecnh hu\u1ed1ng kh\u00e1c c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn k\u1ebft qu\u1ea3.<\/li>\n<li><strong>X\u00e1c \u0111\u1ecbnh k\u1ebft qu\u1ea3<\/strong> \u2013 Cu\u1ed1i c\u00f9ng, x\u00e1c \u0111\u1ecbnh k\u1ebft qu\u1ea3 mong \u0111\u1ee3i c\u1ee7a quy tr\u00ecnh. \u0110i\u1ec1u n\u00e0y n\u00ean l\u00e0 m\u1ed9t m\u00f4 t\u1ea3 r\u00f5 r\u00e0ng v\u1ec1 nh\u1eefng g\u00ec ng\u01b0\u1eddi d\u00f9ng n\u00ean mong \u0111\u1ee3i th\u1ea5y ho\u1eb7c tr\u1ea3i nghi\u1ec7m khi quy tr\u00ecnh ho\u00e0n t\u1ea5t.<\/li>\n<\/ol>\n<p>C\u0169ng c\u1ea7n l\u01b0u \u00fd r\u1eb1ng c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng n\u00ean \u0111\u01b0\u1ee3c vi\u1ebft b\u1eb1ng ng\u00f4n ng\u1eef \u0111\u01a1n gi\u1ea3n, d\u1ec5 hi\u1ec3u \u0111\u1ed1i v\u1edbi m\u1ecdi ng\u01b0\u1eddi. S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef \u0111\u01a1n gi\u1ea3n, tr\u1ef1c ti\u1ebfp v\u00e0 tr\u00e1nh d\u00f9ng thu\u1eadt ng\u1eef chuy\u00ean m\u00f4n ho\u1eb7c m\u00f4 t\u1ea3 ph\u1ee9c t\u1ea1p.<\/p>\n<h2>V\u00ed d\u1ee5: Th\u1ef1c hi\u1ec7n mua h\u00e0ng tr\u00ean m\u1ed9t trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed<\/h2>\n<ol>\n<li><strong>X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau ng\u01b0\u1eddi d\u00f9ng<\/strong> \u2013 Ng\u01b0\u1eddi d\u00f9ng mu\u1ed1n mua m\u1ed9t s\u1ea3n ph\u1ea9m tr\u00ean m\u1ed9t trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed.<\/li>\n<li><strong>X\u00e1c \u0111\u1ecbnh c\u00e1c t\u00e1c nh\u00e2n<\/strong> \u2013 C\u00e1c t\u00e1c nh\u00e2n tham gia v\u00e0o quy tr\u00ecnh l\u00e0 ng\u01b0\u1eddi d\u00f9ng v\u00e0 trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed.<\/li>\n<li><strong>X\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc<\/strong> \u2013 C\u00e1c b\u01b0\u1edbc tham gia v\u00e0o vi\u1ec7c mua h\u00e0ng tr\u00ean m\u1ed9t trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed l\u00e0:\n<ul>\n<li>a. Ng\u01b0\u1eddi d\u00f9ng duy\u1ec7t trang web \u0111\u1ec3 t\u00ecm s\u1ea3n ph\u1ea9m mong mu\u1ed1n.<\/li>\n<li>b. Ng\u01b0\u1eddi d\u00f9ng th\u00eam s\u1ea3n ph\u1ea9m v\u00e0o gi\u1ecf h\u00e0ng c\u1ee7a h\u1ecd.<\/li>\n<li>c. Ng\u01b0\u1eddi d\u00f9ng xem l\u1ea1i gi\u1ecf h\u00e0ng v\u00e0 ti\u1ebfn h\u00e0nh thanh to\u00e1n.<\/li>\n<li>d. Ng\u01b0\u1eddi d\u00f9ng nh\u1eadp th\u00f4ng tin giao h\u00e0ng v\u00e0 thanh to\u00e1n.<\/li>\n<li>e. Ng\u01b0\u1eddi d\u00f9ng xem l\u1ea1i \u0111\u01a1n h\u00e0ng v\u00e0 x\u00e1c nh\u1eadn mua h\u00e0ng.<\/li>\n<li>f. Trang web g\u1eedi x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng \u0111\u1ebfn ng\u01b0\u1eddi d\u00f9ng.<\/li>\n<\/ul>\n<\/li>\n<li><strong>X\u00e1c \u0111\u1ecbnh c\u00e1c con \u0111\u01b0\u1eddng thay th\u1ebf<\/strong> \u2013 M\u1ed9t s\u1ed1 con \u0111\u01b0\u1eddng thay th\u1ebf ho\u1eb7c ngo\u1ea1i l\u1ec7 c\u00f3 th\u1ec3 x\u1ea3y ra trong qu\u00e1 tr\u00ecnh l\u00e0:\n<ul>\n<li>a. S\u1ea3n ph\u1ea9m h\u1ebft h\u00e0ng, v\u00e0 ng\u01b0\u1eddi d\u00f9ng \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o r\u1eb1ng kh\u00f4ng th\u1ec3 th\u00eam v\u00e0o gi\u1ecf h\u00e0ng.<\/li>\n<li>b. Ng\u01b0\u1eddi d\u00f9ng nh\u1eadp th\u00f4ng tin giao h\u00e0ng ho\u1eb7c thanh to\u00e1n sai ho\u1eb7c kh\u00f4ng \u0111\u1ea7y \u0111\u1ee7, v\u00e0 trang web hi\u1ec3n th\u1ecb th\u00f4ng b\u00e1o l\u1ed7i.<\/li>\n<li>c. Ng\u01b0\u1eddi d\u00f9ng h\u1ee7y b\u1ecf vi\u1ec7c mua h\u00e0ng tr\u01b0\u1edbc khi x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng.<\/li>\n<\/ul>\n<\/li>\n<li><strong>X\u00e1c \u0111\u1ecbnh k\u1ebft qu\u1ea3<\/strong> \u2013 K\u1ebft qu\u1ea3 mong \u0111\u1ee3i c\u1ee7a quy tr\u00ecnh l\u00e0 ng\u01b0\u1eddi d\u00f9ng ho\u00e0n t\u1ea5t vi\u1ec7c mua h\u00e0ng th\u00e0nh c\u00f4ng, v\u00e0 trang web g\u1eedi x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng \u0111\u1ebfn ng\u01b0\u1eddi d\u00f9ng.<\/li>\n<\/ol>\n<h3>M\u1edf r\u1ed9ng m\u1ed9t tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng v\u1edbi m\u00f4 t\u1ea3 tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng<\/h3>\n<p><strong>Ti\u00eau \u0111\u1ec1:<\/strong> Th\u1ef1c hi\u1ec7n mua h\u00e0ng tr\u00ean m\u1ed9t trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed<\/p>\n<p><strong>M\u1ee5c ti\u00eau:<\/strong> Ng\u01b0\u1eddi d\u00f9ng mu\u1ed1n mua m\u1ed9t s\u1ea3n ph\u1ea9m tr\u00ean m\u1ed9t trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed.<\/p>\n<p><strong>T\u00e1c nh\u00e2n:<\/strong> Ng\u01b0\u1eddi d\u00f9ng, trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed.<\/p>\n<p><strong>\u0110i\u1ec1u ki\u1ec7n ti\u00ean quy\u1ebft:<\/strong>Ng\u01b0\u1eddi d\u00f9ng \u0111ang tr\u00ean trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed v\u00e0 \u0111\u00e3 x\u00e1c \u0111\u1ecbnh s\u1ea3n ph\u1ea9m mong mu\u1ed1n.<\/p>\n<p><strong>Lu\u1ed3ng ch\u00ednh:<\/strong><\/p>\n<ol>\n<li>Ng\u01b0\u1eddi d\u00f9ng duy\u1ec7t trang web \u0111\u1ec3 t\u00ecm s\u1ea3n ph\u1ea9m mong mu\u1ed1n.<\/li>\n<li>Ng\u01b0\u1eddi d\u00f9ng th\u00eam s\u1ea3n ph\u1ea9m v\u00e0o gi\u1ecf h\u00e0ng c\u1ee7a h\u1ecd.<\/li>\n<li>Ng\u01b0\u1eddi d\u00f9ng xem l\u1ea1i gi\u1ecf h\u00e0ng c\u1ee7a m\u00ecnh v\u00e0 ti\u1ebfn h\u00e0nh thanh to\u00e1n.<\/li>\n<li>Ng\u01b0\u1eddi d\u00f9ng nh\u1eadp th\u00f4ng tin giao h\u00e0ng v\u00e0 thanh to\u00e1n.<\/li>\n<li>Ng\u01b0\u1eddi d\u00f9ng xem l\u1ea1i \u0111\u01a1n h\u00e0ng v\u00e0 x\u00e1c nh\u1eadn mua h\u00e0ng.<\/li>\n<li>Trang web g\u1eedi x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng \u0111\u1ebfn ng\u01b0\u1eddi d\u00f9ng.<\/li>\n<\/ol>\n<p><strong>Lu\u1ed3ng thay th\u1ebf:<\/strong><\/p>\n<ol>\n<li>N\u1ebfu s\u1ea3n ph\u1ea9m h\u1ebft h\u00e0ng, ng\u01b0\u1eddi d\u00f9ng s\u1ebd \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o r\u1eb1ng kh\u00f4ng th\u1ec3 th\u00eam v\u00e0o gi\u1ecf h\u00e0ng.<\/li>\n<li>N\u1ebfu ng\u01b0\u1eddi d\u00f9ng nh\u1eadp th\u00f4ng tin giao h\u00e0ng ho\u1eb7c thanh to\u00e1n sai ho\u1eb7c ch\u01b0a \u0111\u1ea7y \u0111\u1ee7, trang web s\u1ebd hi\u1ec3n th\u1ecb th\u00f4ng b\u00e1o l\u1ed7i.<\/li>\n<li>N\u1ebfu ng\u01b0\u1eddi d\u00f9ng h\u1ee7y mua h\u00e0ng tr\u01b0\u1edbc khi x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng, qu\u00e1 tr\u00ecnh s\u1ebd k\u1ebft th\u00fac.<\/li>\n<\/ol>\n<p><strong>\u0110i\u1ec1u ki\u1ec7n h\u1eadu t\u1ed1:<\/strong>Ng\u01b0\u1eddi d\u00f9ng \u0111\u00e3 ho\u00e0n t\u1ea5t vi\u1ec7c mua h\u00e0ng th\u00e0nh c\u00f4ng, v\u00e0 trang web g\u1eedi x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng \u0111\u1ebfn ng\u01b0\u1eddi d\u00f9ng.<\/p>\n<p>B\u1eb1ng c\u00e1ch t\u1ed5ng h\u1ee3p th\u00f4ng tin v\u00e0 c\u00e1c b\u01b0\u1edbc v\u00e0o m\u1ed9t m\u00f4 t\u1ea3 use case ph\u00f9 h\u1ee3p, vi\u1ec7c truy\u1ec1n \u0111\u1ea1t v\u00e0 t\u00e0i li\u1ec7u h\u00f3a c\u00e1c y\u00eau c\u1ea7u v\u00e0 k\u1ef3 v\u1ecdng c\u1ee7a h\u1ec7 th\u1ed1ng s\u1ebd tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n. Use case n\u00e0y sau \u0111\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nh\u01b0 m\u1ed9t t\u00e0i li\u1ec7u tham kh\u1ea3o trong su\u1ed1t qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/p>\n<h2>K\u1ebft lu\u1eadn<\/h2>\n<p>K\u1ebft lu\u1eadn, vi\u1ec7c x\u00e2y d\u1ef1ng c\u00e1c use case v\u1edbi tr\u1ecdng t\u00e2m v\u00e0o m\u1ee5c ti\u00eau, l\u00fd do t\u1ea1i sao ch\u00fang quan tr\u1ecdng v\u00e0 c\u00e1ch t\u1ea1o ra c\u00e1c use case hi\u1ec7u qu\u1ea3 l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. B\u1eb1ng c\u00e1ch cung c\u1ea5p s\u1ef1 hi\u1ec3u bi\u1ebft r\u00f5 r\u00e0ng v\u00e0 s\u00fac t\u00edch v\u1ec1 m\u1ee5c ti\u00eau c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, h\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf theo h\u01b0\u1edbng l\u1ea5y ng\u01b0\u1eddi d\u00f9ng l\u00e0m trung t\u00e2m, t\u1eeb \u0111\u00f3 t\u1ea1o ra m\u1ed9t h\u1ec7 th\u1ed1ng d\u1ec5 s\u1eed d\u1ee5ng v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n. V\u1edbi ph\u01b0\u01a1ng ph\u00e1p \u0111\u00fang \u0111\u1eafn v\u00e0 s\u1ef1 ch\u00fa \u00fd \u0111\u1ebfn chi ti\u1ebft, c\u00e1c use case c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd cho c\u00e1c \u0111\u1ed9i ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o h\u1ecd \u0111ang cung c\u1ea5p m\u1ed9t s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng cao \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u00f4 h\u00ecnh h\u00f3a tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng l\u00e0 g\u00ec C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 quan tr\u1ecdng trong ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m nh\u1eb1m gi\u00fap x\u00e1c \u0111\u1ecbnh c\u00e1c y\u00eau c\u1ea7u h\u1ec7 th\u1ed1ng v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ea3n ph\u1ea9m cu\u1ed1i c\u00f9ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. M\u1ed9t tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng \u0111\u01b0\u1ee3c c\u1ea5u tr\u00fac t\u1ed1t s\u1ebd m\u00f4 t\u1ea3 c\u00e1c b\u01b0\u1edbc m\u00e0 ng\u01b0\u1eddi d\u00f9ng th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p s\u1ef1 hi\u1ec3u bi\u1ebft r\u00f5 r\u00e0ng v\u1ec1 vi\u1ec7c h\u1ec7 th\u1ed1ng c\u1ea7n l\u00e0m g\u00ec \u0111\u1ec3 h\u1ed7 tr\u1ee3 m\u1ee5c ti\u00eau \u0111\u00f3. Trong h\u01b0\u1edbng d\u1eabn n\u00e0y, ch\u00fang ta s\u1ebd t\u00ecm hi\u1ec3u c\u00e1ch c\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng v\u1edbi tr\u1ecdng t\u00e2m v\u00e0o m\u1ee5c ti\u00eau, l\u00fd do t\u1ea1i sao ch\u00fang quan tr\u1ecdng v\u00e0 c\u00e1ch t\u1ea1o ra c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3. M\u1ee5c ti\u00eau c\u1ee7a c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng l\u00e0 ghi nh\u1eadn c\u00e1c y\u00eau c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 cung c\u1ea5p b\u1ea3n thi\u1ebft k\u1ebf cho \u0111\u1ed9i ph\u00e1t tri\u1ec3n tu\u00e2n theo. \u0110i\u1ec1u n\u00e0y gi\u00fap \u0111\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u ng\u01b0\u1eddi d\u00f9ng v\u00e0 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf theo h\u01b0\u1edbng l\u1ea5y ng\u01b0\u1eddi d\u00f9ng l\u00e0m trung t\u00e2m. M\u1ed9t tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng c\u1ea7n x\u00e1c \u0111\u1ecbnh r\u00f5 c\u00e1c y\u1ebfu t\u1ed1 sau: M\u1ee5c ti\u00eau m\u00e0 ng\u01b0\u1eddi d\u00f9ng \u0111ang c\u1ed1 g\u1eafng \u0111\u1ea1t \u0111\u01b0\u1ee3c C\u00e1c b\u01b0\u1edbc tham gia \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau C\u00e1c t\u00e1c nh\u00e2n tham gia v\u00e0o qu\u00e1 tr\u00ecnh (v\u00ed d\u1ee5: ng\u01b0\u1eddi d\u00f9ng, h\u1ec7 th\u1ed1ng, c\u00e1c th\u1ef1c th\u1ec3 b\u00ean ngo\u00e0i) K\u1ebft qu\u1ea3 mong \u0111\u1ee3i c\u1ee7a qu\u00e1 tr\u00ecnh B\u1eb1ng c\u00e1ch c\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng v\u1edbi c\u00e1c y\u1ebfu t\u1ed1 n\u00e0y, vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n, d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u ng\u01b0\u1eddi d\u00f9ng v\u00e0 thi\u1ebft k\u1ebf h\u1ec7 th\u1ed1ng \u0111\u00e1p \u1ee9ng nh\u1eefng nhu c\u1ea7u \u0111\u00f3 s\u1ebd tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n. T\u1ea1i sao c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng l\u1ea1i quan tr\u1ecdng? C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng quan tr\u1ecdng v\u00ec nhi\u1ec1u l\u00fd do, bao g\u1ed3m: R\u00f5 r\u00e0ng \u2013C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng cung c\u1ea5p s\u1ef1 hi\u1ec3u bi\u1ebft r\u00f5 r\u00e0ng v\u00e0 s\u00fac t\u00edch v\u1ec1 m\u1ee5c ti\u00eau c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 c\u00e1c b\u01b0\u1edbc c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00f3. \u0110i\u1ec1u n\u00e0y gi\u00fap \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi tham gia v\u00e0o qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n \u0111\u1ec1u c\u00f3 c\u00f9ng m\u1ed9t hi\u1ec3u bi\u1ebft chung v\u1ec1 vi\u1ec7c h\u1ec7 th\u1ed1ng c\u1ea7n l\u00e0m g\u00ec. L\u1ea5y ng\u01b0\u1eddi d\u00f9ng l\u00e0m trung t\u00e2m \u2013 C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng cung c\u1ea5p m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn l\u1ea5y ng\u01b0\u1eddi d\u00f9ng l\u00e0m trung t\u00e2m trong ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o nhu c\u1ea7u v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, h\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nh\u1eefng nhu c\u1ea7u \u0111\u00f3, t\u1eeb \u0111\u00f3 t\u1ea1o ra m\u1ed9t h\u1ec7 th\u1ed1ng d\u1ec5 s\u1eed d\u1ee5ng v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n. Giao ti\u1ebfp \u2013 C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng cung c\u1ea5p m\u1ed9t ng\u00f4n ng\u1eef chung c\u00f3 th\u1ec3 d\u00f9ng \u0111\u1ec3 trao \u0111\u1ed5i y\u00eau c\u1ea7u v\u00e0 k\u1ef3 v\u1ecdng gi\u1eefa c\u00e1c b\u00ean li\u00ean quan, bao g\u1ed3m nh\u00e0 ph\u00e1t tri\u1ec3n, nh\u00e0 thi\u1ebft k\u1ebf v\u00e0 ng\u01b0\u1eddi d\u00f9ng. X\u00e1c minh y\u00eau c\u1ea7u \u2013 C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng cung c\u1ea5p m\u1ed9t c\u00e1ch \u0111\u1ec3 x\u00e1c minh y\u00eau c\u1ea7u b\u1eb1ng c\u00e1ch ki\u1ec3m tra ch\u00fang d\u1ef1a tr\u00ean m\u1ee5c ti\u00eau v\u00e0 t\u00ecnh hu\u1ed1ng c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. \u0110i\u1ec1u n\u00e0y gi\u00fap ph\u00e1t hi\u1ec7n c\u00e1c v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n s\u1edbm trong qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c \u0111i\u1ec1u ch\u1ec9nh c\u1ea7n thi\u1ebft. L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ea5u tr\u00fac theo nhi\u1ec1u c\u00e1ch, nh\u01b0ng lu\u00f4n ph\u1ea3i bao g\u1ed3m c\u00e1c y\u1ebfu t\u1ed1 ch\u00ednh \u0111\u00e3 n\u00eau tr\u01b0\u1edbc \u0111\u00f3. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn t\u1ed5ng qu\u00e1t \u0111\u1ec3 c\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng: X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau ng\u01b0\u1eddi d\u00f9ng \u2013 B\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau m\u00e0 ng\u01b0\u1eddi d\u00f9ng \u0111ang c\u1ed1 g\u1eafng \u0111\u1ea1t \u0111\u01b0\u1ee3c. \u0110\u00e2y n\u00ean l\u00e0 m\u1ed9t tuy\u00ean b\u1ed1 r\u00f5 r\u00e0ng v\u00e0 s\u00fac t\u00edch, ph\u1ea3n \u00e1nh m\u1ee5c ti\u00eau c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. X\u00e1c \u0111\u1ecbnh c\u00e1c t\u00e1c nh\u00e2n \u2013 Ti\u1ebfp theo, x\u00e1c \u0111\u1ecbnh c\u00e1c t\u00e1c nh\u00e2n tham gia v\u00e0o qu\u00e1 tr\u00ecnh. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m ng\u01b0\u1eddi d\u00f9ng, h\u1ec7 th\u1ed1ng v\u00e0 c\u00e1c th\u1ef1c th\u1ec3 b\u00ean ngo\u00e0i t\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ec7 th\u1ed1ng. X\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc \u2013 X\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc tham gia \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau. \u0110\u00e2y n\u00ean l\u00e0 m\u00f4 t\u1ea3 chi ti\u1ebft v\u1ec1 qu\u00e1 tr\u00ecnh, bao g\u1ed3m c\u1ea3 \u0111\u1ea7u v\u00e0o v\u00e0 \u0111\u1ea7u ra. X\u00e1c \u0111\u1ecbnh c\u00e1c \u0111\u01b0\u1eddng \u0111i thay th\u1ebf \u2013 X\u00e1c \u0111\u1ecbnh b\u1ea5t k\u1ef3 \u0111\u01b0\u1eddng \u0111i thay th\u1ebf ho\u1eb7c ngo\u1ea1i l\u1ec7 n\u00e0o c\u00f3 th\u1ec3 x\u1ea3y ra trong qu\u00e1 tr\u00ecnh. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m l\u1ed7i, \u0111\u1ea7u v\u00e0o kh\u00f4ng mong \u0111\u1ee3i ho\u1eb7c c\u00e1c t\u00ecnh hu\u1ed1ng kh\u00e1c c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn k\u1ebft qu\u1ea3. X\u00e1c \u0111\u1ecbnh k\u1ebft qu\u1ea3 \u2013 Cu\u1ed1i c\u00f9ng, x\u00e1c \u0111\u1ecbnh k\u1ebft qu\u1ea3 mong \u0111\u1ee3i c\u1ee7a quy tr\u00ecnh. \u0110i\u1ec1u n\u00e0y n\u00ean l\u00e0 m\u1ed9t m\u00f4 t\u1ea3 r\u00f5 r\u00e0ng v\u1ec1 nh\u1eefng g\u00ec ng\u01b0\u1eddi d\u00f9ng n\u00ean mong \u0111\u1ee3i th\u1ea5y ho\u1eb7c tr\u1ea3i nghi\u1ec7m khi quy tr\u00ecnh ho\u00e0n t\u1ea5t. C\u0169ng c\u1ea7n l\u01b0u \u00fd r\u1eb1ng c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng n\u00ean \u0111\u01b0\u1ee3c vi\u1ebft b\u1eb1ng ng\u00f4n ng\u1eef \u0111\u01a1n gi\u1ea3n, d\u1ec5 hi\u1ec3u \u0111\u1ed1i v\u1edbi m\u1ecdi ng\u01b0\u1eddi. S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef \u0111\u01a1n gi\u1ea3n, tr\u1ef1c ti\u1ebfp v\u00e0 tr\u00e1nh d\u00f9ng thu\u1eadt ng\u1eef chuy\u00ean m\u00f4n ho\u1eb7c m\u00f4 t\u1ea3 ph\u1ee9c t\u1ea1p. V\u00ed d\u1ee5: Th\u1ef1c hi\u1ec7n mua h\u00e0ng tr\u00ean m\u1ed9t trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau ng\u01b0\u1eddi d\u00f9ng \u2013 Ng\u01b0\u1eddi d\u00f9ng mu\u1ed1n mua m\u1ed9t s\u1ea3n ph\u1ea9m tr\u00ean m\u1ed9t trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed. X\u00e1c \u0111\u1ecbnh c\u00e1c t\u00e1c nh\u00e2n \u2013 C\u00e1c t\u00e1c nh\u00e2n tham gia v\u00e0o quy tr\u00ecnh l\u00e0 ng\u01b0\u1eddi d\u00f9ng v\u00e0 trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed. X\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc \u2013 C\u00e1c b\u01b0\u1edbc tham gia v\u00e0o vi\u1ec7c mua h\u00e0ng tr\u00ean m\u1ed9t trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed l\u00e0: a. Ng\u01b0\u1eddi d\u00f9ng duy\u1ec7t trang web \u0111\u1ec3 t\u00ecm s\u1ea3n ph\u1ea9m mong mu\u1ed1n. b. Ng\u01b0\u1eddi d\u00f9ng th\u00eam s\u1ea3n ph\u1ea9m v\u00e0o gi\u1ecf h\u00e0ng c\u1ee7a h\u1ecd. c. Ng\u01b0\u1eddi d\u00f9ng xem l\u1ea1i gi\u1ecf h\u00e0ng v\u00e0 ti\u1ebfn h\u00e0nh thanh to\u00e1n. d. Ng\u01b0\u1eddi d\u00f9ng nh\u1eadp th\u00f4ng tin giao h\u00e0ng v\u00e0 thanh to\u00e1n. e. Ng\u01b0\u1eddi d\u00f9ng xem l\u1ea1i \u0111\u01a1n<a href=\"https:\/\/guides.visual-paradigm.com\/vn\/structuring-use-cases-a-comprehensive-guide-to-defining-user-goals-actors-and-outcomes\/\" rel=\"bookmark\"><span class=\"screen-reader-text\">C\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng: H\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 vi\u1ec7c x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau ng\u01b0\u1eddi d\u00f9ng, c\u00e1c t\u00e1c nh\u00e2n v\u00e0 k\u1ebft qu\u1ea3<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":6788,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_eb_attr":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[7,16],"tags":[],"class_list":["post-6787","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uml","category-use-case-analysis"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>C\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng: H\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 vi\u1ec7c x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau ng\u01b0\u1eddi d\u00f9ng, c\u00e1c t\u00e1c nh\u00e2n v\u00e0 k\u1ebft qu\u1ea3 - Visual Paradigm Guides Vietnamese<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/guides.visual-paradigm.com\/vn\/structuring-use-cases-a-comprehensive-guide-to-defining-user-goals-actors-and-outcomes\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng: H\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 vi\u1ec7c x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau ng\u01b0\u1eddi d\u00f9ng, c\u00e1c t\u00e1c nh\u00e2n v\u00e0 k\u1ebft qu\u1ea3 - Visual Paradigm Guides Vietnamese\" \/>\n<meta property=\"og:description\" content=\"M\u00f4 h\u00ecnh h\u00f3a tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng l\u00e0 g\u00ec C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 quan tr\u1ecdng trong ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m nh\u1eb1m gi\u00fap x\u00e1c \u0111\u1ecbnh c\u00e1c y\u00eau c\u1ea7u h\u1ec7 th\u1ed1ng v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ea3n ph\u1ea9m cu\u1ed1i c\u00f9ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. M\u1ed9t tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng \u0111\u01b0\u1ee3c c\u1ea5u tr\u00fac t\u1ed1t s\u1ebd m\u00f4 t\u1ea3 c\u00e1c b\u01b0\u1edbc m\u00e0 ng\u01b0\u1eddi d\u00f9ng th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p s\u1ef1 hi\u1ec3u bi\u1ebft r\u00f5 r\u00e0ng v\u1ec1 vi\u1ec7c h\u1ec7 th\u1ed1ng c\u1ea7n l\u00e0m g\u00ec \u0111\u1ec3 h\u1ed7 tr\u1ee3 m\u1ee5c ti\u00eau \u0111\u00f3. Trong h\u01b0\u1edbng d\u1eabn n\u00e0y, ch\u00fang ta s\u1ebd t\u00ecm hi\u1ec3u c\u00e1ch c\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng v\u1edbi tr\u1ecdng t\u00e2m v\u00e0o m\u1ee5c ti\u00eau, l\u00fd do t\u1ea1i sao ch\u00fang quan tr\u1ecdng v\u00e0 c\u00e1ch t\u1ea1o ra c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3. M\u1ee5c ti\u00eau c\u1ee7a c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng l\u00e0 ghi nh\u1eadn c\u00e1c y\u00eau c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 cung c\u1ea5p b\u1ea3n thi\u1ebft k\u1ebf cho \u0111\u1ed9i ph\u00e1t tri\u1ec3n tu\u00e2n theo. \u0110i\u1ec1u n\u00e0y gi\u00fap \u0111\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u ng\u01b0\u1eddi d\u00f9ng v\u00e0 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf theo h\u01b0\u1edbng l\u1ea5y ng\u01b0\u1eddi d\u00f9ng l\u00e0m trung t\u00e2m. M\u1ed9t tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng c\u1ea7n x\u00e1c \u0111\u1ecbnh r\u00f5 c\u00e1c y\u1ebfu t\u1ed1 sau: M\u1ee5c ti\u00eau m\u00e0 ng\u01b0\u1eddi d\u00f9ng \u0111ang c\u1ed1 g\u1eafng \u0111\u1ea1t \u0111\u01b0\u1ee3c C\u00e1c b\u01b0\u1edbc tham gia \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau C\u00e1c t\u00e1c nh\u00e2n tham gia v\u00e0o qu\u00e1 tr\u00ecnh (v\u00ed d\u1ee5: ng\u01b0\u1eddi d\u00f9ng, h\u1ec7 th\u1ed1ng, c\u00e1c th\u1ef1c th\u1ec3 b\u00ean ngo\u00e0i) K\u1ebft qu\u1ea3 mong \u0111\u1ee3i c\u1ee7a qu\u00e1 tr\u00ecnh B\u1eb1ng c\u00e1ch c\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng v\u1edbi c\u00e1c y\u1ebfu t\u1ed1 n\u00e0y, vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n, d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u ng\u01b0\u1eddi d\u00f9ng v\u00e0 thi\u1ebft k\u1ebf h\u1ec7 th\u1ed1ng \u0111\u00e1p \u1ee9ng nh\u1eefng nhu c\u1ea7u \u0111\u00f3 s\u1ebd tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n. T\u1ea1i sao c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng l\u1ea1i quan tr\u1ecdng? C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng quan tr\u1ecdng v\u00ec nhi\u1ec1u l\u00fd do, bao g\u1ed3m: R\u00f5 r\u00e0ng \u2013C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng cung c\u1ea5p s\u1ef1 hi\u1ec3u bi\u1ebft r\u00f5 r\u00e0ng v\u00e0 s\u00fac t\u00edch v\u1ec1 m\u1ee5c ti\u00eau c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 c\u00e1c b\u01b0\u1edbc c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00f3. \u0110i\u1ec1u n\u00e0y gi\u00fap \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi tham gia v\u00e0o qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n \u0111\u1ec1u c\u00f3 c\u00f9ng m\u1ed9t hi\u1ec3u bi\u1ebft chung v\u1ec1 vi\u1ec7c h\u1ec7 th\u1ed1ng c\u1ea7n l\u00e0m g\u00ec. L\u1ea5y ng\u01b0\u1eddi d\u00f9ng l\u00e0m trung t\u00e2m \u2013 C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng cung c\u1ea5p m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn l\u1ea5y ng\u01b0\u1eddi d\u00f9ng l\u00e0m trung t\u00e2m trong ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o nhu c\u1ea7u v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, h\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nh\u1eefng nhu c\u1ea7u \u0111\u00f3, t\u1eeb \u0111\u00f3 t\u1ea1o ra m\u1ed9t h\u1ec7 th\u1ed1ng d\u1ec5 s\u1eed d\u1ee5ng v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n. Giao ti\u1ebfp \u2013 C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng cung c\u1ea5p m\u1ed9t ng\u00f4n ng\u1eef chung c\u00f3 th\u1ec3 d\u00f9ng \u0111\u1ec3 trao \u0111\u1ed5i y\u00eau c\u1ea7u v\u00e0 k\u1ef3 v\u1ecdng gi\u1eefa c\u00e1c b\u00ean li\u00ean quan, bao g\u1ed3m nh\u00e0 ph\u00e1t tri\u1ec3n, nh\u00e0 thi\u1ebft k\u1ebf v\u00e0 ng\u01b0\u1eddi d\u00f9ng. X\u00e1c minh y\u00eau c\u1ea7u \u2013 C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng cung c\u1ea5p m\u1ed9t c\u00e1ch \u0111\u1ec3 x\u00e1c minh y\u00eau c\u1ea7u b\u1eb1ng c\u00e1ch ki\u1ec3m tra ch\u00fang d\u1ef1a tr\u00ean m\u1ee5c ti\u00eau v\u00e0 t\u00ecnh hu\u1ed1ng c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. \u0110i\u1ec1u n\u00e0y gi\u00fap ph\u00e1t hi\u1ec7n c\u00e1c v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n s\u1edbm trong qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c \u0111i\u1ec1u ch\u1ec9nh c\u1ea7n thi\u1ebft. L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ea5u tr\u00fac theo nhi\u1ec1u c\u00e1ch, nh\u01b0ng lu\u00f4n ph\u1ea3i bao g\u1ed3m c\u00e1c y\u1ebfu t\u1ed1 ch\u00ednh \u0111\u00e3 n\u00eau tr\u01b0\u1edbc \u0111\u00f3. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn t\u1ed5ng qu\u00e1t \u0111\u1ec3 c\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng: X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau ng\u01b0\u1eddi d\u00f9ng \u2013 B\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau m\u00e0 ng\u01b0\u1eddi d\u00f9ng \u0111ang c\u1ed1 g\u1eafng \u0111\u1ea1t \u0111\u01b0\u1ee3c. \u0110\u00e2y n\u00ean l\u00e0 m\u1ed9t tuy\u00ean b\u1ed1 r\u00f5 r\u00e0ng v\u00e0 s\u00fac t\u00edch, ph\u1ea3n \u00e1nh m\u1ee5c ti\u00eau c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. X\u00e1c \u0111\u1ecbnh c\u00e1c t\u00e1c nh\u00e2n \u2013 Ti\u1ebfp theo, x\u00e1c \u0111\u1ecbnh c\u00e1c t\u00e1c nh\u00e2n tham gia v\u00e0o qu\u00e1 tr\u00ecnh. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m ng\u01b0\u1eddi d\u00f9ng, h\u1ec7 th\u1ed1ng v\u00e0 c\u00e1c th\u1ef1c th\u1ec3 b\u00ean ngo\u00e0i t\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ec7 th\u1ed1ng. X\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc \u2013 X\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc tham gia \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau. \u0110\u00e2y n\u00ean l\u00e0 m\u00f4 t\u1ea3 chi ti\u1ebft v\u1ec1 qu\u00e1 tr\u00ecnh, bao g\u1ed3m c\u1ea3 \u0111\u1ea7u v\u00e0o v\u00e0 \u0111\u1ea7u ra. X\u00e1c \u0111\u1ecbnh c\u00e1c \u0111\u01b0\u1eddng \u0111i thay th\u1ebf \u2013 X\u00e1c \u0111\u1ecbnh b\u1ea5t k\u1ef3 \u0111\u01b0\u1eddng \u0111i thay th\u1ebf ho\u1eb7c ngo\u1ea1i l\u1ec7 n\u00e0o c\u00f3 th\u1ec3 x\u1ea3y ra trong qu\u00e1 tr\u00ecnh. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m l\u1ed7i, \u0111\u1ea7u v\u00e0o kh\u00f4ng mong \u0111\u1ee3i ho\u1eb7c c\u00e1c t\u00ecnh hu\u1ed1ng kh\u00e1c c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn k\u1ebft qu\u1ea3. X\u00e1c \u0111\u1ecbnh k\u1ebft qu\u1ea3 \u2013 Cu\u1ed1i c\u00f9ng, x\u00e1c \u0111\u1ecbnh k\u1ebft qu\u1ea3 mong \u0111\u1ee3i c\u1ee7a quy tr\u00ecnh. \u0110i\u1ec1u n\u00e0y n\u00ean l\u00e0 m\u1ed9t m\u00f4 t\u1ea3 r\u00f5 r\u00e0ng v\u1ec1 nh\u1eefng g\u00ec ng\u01b0\u1eddi d\u00f9ng n\u00ean mong \u0111\u1ee3i th\u1ea5y ho\u1eb7c tr\u1ea3i nghi\u1ec7m khi quy tr\u00ecnh ho\u00e0n t\u1ea5t. C\u0169ng c\u1ea7n l\u01b0u \u00fd r\u1eb1ng c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng n\u00ean \u0111\u01b0\u1ee3c vi\u1ebft b\u1eb1ng ng\u00f4n ng\u1eef \u0111\u01a1n gi\u1ea3n, d\u1ec5 hi\u1ec3u \u0111\u1ed1i v\u1edbi m\u1ecdi ng\u01b0\u1eddi. S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef \u0111\u01a1n gi\u1ea3n, tr\u1ef1c ti\u1ebfp v\u00e0 tr\u00e1nh d\u00f9ng thu\u1eadt ng\u1eef chuy\u00ean m\u00f4n ho\u1eb7c m\u00f4 t\u1ea3 ph\u1ee9c t\u1ea1p. V\u00ed d\u1ee5: Th\u1ef1c hi\u1ec7n mua h\u00e0ng tr\u00ean m\u1ed9t trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau ng\u01b0\u1eddi d\u00f9ng \u2013 Ng\u01b0\u1eddi d\u00f9ng mu\u1ed1n mua m\u1ed9t s\u1ea3n ph\u1ea9m tr\u00ean m\u1ed9t trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed. X\u00e1c \u0111\u1ecbnh c\u00e1c t\u00e1c nh\u00e2n \u2013 C\u00e1c t\u00e1c nh\u00e2n tham gia v\u00e0o quy tr\u00ecnh l\u00e0 ng\u01b0\u1eddi d\u00f9ng v\u00e0 trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed. X\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc \u2013 C\u00e1c b\u01b0\u1edbc tham gia v\u00e0o vi\u1ec7c mua h\u00e0ng tr\u00ean m\u1ed9t trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed l\u00e0: a. Ng\u01b0\u1eddi d\u00f9ng duy\u1ec7t trang web \u0111\u1ec3 t\u00ecm s\u1ea3n ph\u1ea9m mong mu\u1ed1n. b. Ng\u01b0\u1eddi d\u00f9ng th\u00eam s\u1ea3n ph\u1ea9m v\u00e0o gi\u1ecf h\u00e0ng c\u1ee7a h\u1ecd. c. Ng\u01b0\u1eddi d\u00f9ng xem l\u1ea1i gi\u1ecf h\u00e0ng v\u00e0 ti\u1ebfn h\u00e0nh thanh to\u00e1n. d. Ng\u01b0\u1eddi d\u00f9ng nh\u1eadp th\u00f4ng tin giao h\u00e0ng v\u00e0 thanh to\u00e1n. e. 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M\u1ed9t tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng \u0111\u01b0\u1ee3c c\u1ea5u tr\u00fac t\u1ed1t s\u1ebd m\u00f4 t\u1ea3 c\u00e1c b\u01b0\u1edbc m\u00e0 ng\u01b0\u1eddi d\u00f9ng th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p s\u1ef1 hi\u1ec3u bi\u1ebft r\u00f5 r\u00e0ng v\u1ec1 vi\u1ec7c h\u1ec7 th\u1ed1ng c\u1ea7n l\u00e0m g\u00ec \u0111\u1ec3 h\u1ed7 tr\u1ee3 m\u1ee5c ti\u00eau \u0111\u00f3. Trong h\u01b0\u1edbng d\u1eabn n\u00e0y, ch\u00fang ta s\u1ebd t\u00ecm hi\u1ec3u c\u00e1ch c\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng v\u1edbi tr\u1ecdng t\u00e2m v\u00e0o m\u1ee5c ti\u00eau, l\u00fd do t\u1ea1i sao ch\u00fang quan tr\u1ecdng v\u00e0 c\u00e1ch t\u1ea1o ra c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3. M\u1ee5c ti\u00eau c\u1ee7a c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng l\u00e0 ghi nh\u1eadn c\u00e1c y\u00eau c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 cung c\u1ea5p b\u1ea3n thi\u1ebft k\u1ebf cho \u0111\u1ed9i ph\u00e1t tri\u1ec3n tu\u00e2n theo. \u0110i\u1ec1u n\u00e0y gi\u00fap \u0111\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u ng\u01b0\u1eddi d\u00f9ng v\u00e0 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf theo h\u01b0\u1edbng l\u1ea5y ng\u01b0\u1eddi d\u00f9ng l\u00e0m trung t\u00e2m. M\u1ed9t tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng c\u1ea7n x\u00e1c \u0111\u1ecbnh r\u00f5 c\u00e1c y\u1ebfu t\u1ed1 sau: M\u1ee5c ti\u00eau m\u00e0 ng\u01b0\u1eddi d\u00f9ng \u0111ang c\u1ed1 g\u1eafng \u0111\u1ea1t \u0111\u01b0\u1ee3c C\u00e1c b\u01b0\u1edbc tham gia \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau C\u00e1c t\u00e1c nh\u00e2n tham gia v\u00e0o qu\u00e1 tr\u00ecnh (v\u00ed d\u1ee5: ng\u01b0\u1eddi d\u00f9ng, h\u1ec7 th\u1ed1ng, c\u00e1c th\u1ef1c th\u1ec3 b\u00ean ngo\u00e0i) K\u1ebft qu\u1ea3 mong \u0111\u1ee3i c\u1ee7a qu\u00e1 tr\u00ecnh B\u1eb1ng c\u00e1ch c\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng v\u1edbi c\u00e1c y\u1ebfu t\u1ed1 n\u00e0y, vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n, d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u ng\u01b0\u1eddi d\u00f9ng v\u00e0 thi\u1ebft k\u1ebf h\u1ec7 th\u1ed1ng \u0111\u00e1p \u1ee9ng nh\u1eefng nhu c\u1ea7u \u0111\u00f3 s\u1ebd tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n. T\u1ea1i sao c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng l\u1ea1i quan tr\u1ecdng? C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng quan tr\u1ecdng v\u00ec nhi\u1ec1u l\u00fd do, bao g\u1ed3m: R\u00f5 r\u00e0ng \u2013C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng cung c\u1ea5p s\u1ef1 hi\u1ec3u bi\u1ebft r\u00f5 r\u00e0ng v\u00e0 s\u00fac t\u00edch v\u1ec1 m\u1ee5c ti\u00eau c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 c\u00e1c b\u01b0\u1edbc c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00f3. \u0110i\u1ec1u n\u00e0y gi\u00fap \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi tham gia v\u00e0o qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n \u0111\u1ec1u c\u00f3 c\u00f9ng m\u1ed9t hi\u1ec3u bi\u1ebft chung v\u1ec1 vi\u1ec7c h\u1ec7 th\u1ed1ng c\u1ea7n l\u00e0m g\u00ec. L\u1ea5y ng\u01b0\u1eddi d\u00f9ng l\u00e0m trung t\u00e2m \u2013 C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng cung c\u1ea5p m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn l\u1ea5y ng\u01b0\u1eddi d\u00f9ng l\u00e0m trung t\u00e2m trong ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o nhu c\u1ea7u v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, h\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nh\u1eefng nhu c\u1ea7u \u0111\u00f3, t\u1eeb \u0111\u00f3 t\u1ea1o ra m\u1ed9t h\u1ec7 th\u1ed1ng d\u1ec5 s\u1eed d\u1ee5ng v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n. Giao ti\u1ebfp \u2013 C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng cung c\u1ea5p m\u1ed9t ng\u00f4n ng\u1eef chung c\u00f3 th\u1ec3 d\u00f9ng \u0111\u1ec3 trao \u0111\u1ed5i y\u00eau c\u1ea7u v\u00e0 k\u1ef3 v\u1ecdng gi\u1eefa c\u00e1c b\u00ean li\u00ean quan, bao g\u1ed3m nh\u00e0 ph\u00e1t tri\u1ec3n, nh\u00e0 thi\u1ebft k\u1ebf v\u00e0 ng\u01b0\u1eddi d\u00f9ng. X\u00e1c minh y\u00eau c\u1ea7u \u2013 C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng cung c\u1ea5p m\u1ed9t c\u00e1ch \u0111\u1ec3 x\u00e1c minh y\u00eau c\u1ea7u b\u1eb1ng c\u00e1ch ki\u1ec3m tra ch\u00fang d\u1ef1a tr\u00ean m\u1ee5c ti\u00eau v\u00e0 t\u00ecnh hu\u1ed1ng c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. \u0110i\u1ec1u n\u00e0y gi\u00fap ph\u00e1t hi\u1ec7n c\u00e1c v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n s\u1edbm trong qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c \u0111i\u1ec1u ch\u1ec9nh c\u1ea7n thi\u1ebft. L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ea5u tr\u00fac theo nhi\u1ec1u c\u00e1ch, nh\u01b0ng lu\u00f4n ph\u1ea3i bao g\u1ed3m c\u00e1c y\u1ebfu t\u1ed1 ch\u00ednh \u0111\u00e3 n\u00eau tr\u01b0\u1edbc \u0111\u00f3. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn t\u1ed5ng qu\u00e1t \u0111\u1ec3 c\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng: X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau ng\u01b0\u1eddi d\u00f9ng \u2013 B\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau m\u00e0 ng\u01b0\u1eddi d\u00f9ng \u0111ang c\u1ed1 g\u1eafng \u0111\u1ea1t \u0111\u01b0\u1ee3c. \u0110\u00e2y n\u00ean l\u00e0 m\u1ed9t tuy\u00ean b\u1ed1 r\u00f5 r\u00e0ng v\u00e0 s\u00fac t\u00edch, ph\u1ea3n \u00e1nh m\u1ee5c ti\u00eau c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. X\u00e1c \u0111\u1ecbnh c\u00e1c t\u00e1c nh\u00e2n \u2013 Ti\u1ebfp theo, x\u00e1c \u0111\u1ecbnh c\u00e1c t\u00e1c nh\u00e2n tham gia v\u00e0o qu\u00e1 tr\u00ecnh. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m ng\u01b0\u1eddi d\u00f9ng, h\u1ec7 th\u1ed1ng v\u00e0 c\u00e1c th\u1ef1c th\u1ec3 b\u00ean ngo\u00e0i t\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ec7 th\u1ed1ng. X\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc \u2013 X\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc tham gia \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau. \u0110\u00e2y n\u00ean l\u00e0 m\u00f4 t\u1ea3 chi ti\u1ebft v\u1ec1 qu\u00e1 tr\u00ecnh, bao g\u1ed3m c\u1ea3 \u0111\u1ea7u v\u00e0o v\u00e0 \u0111\u1ea7u ra. X\u00e1c \u0111\u1ecbnh c\u00e1c \u0111\u01b0\u1eddng \u0111i thay th\u1ebf \u2013 X\u00e1c \u0111\u1ecbnh b\u1ea5t k\u1ef3 \u0111\u01b0\u1eddng \u0111i thay th\u1ebf ho\u1eb7c ngo\u1ea1i l\u1ec7 n\u00e0o c\u00f3 th\u1ec3 x\u1ea3y ra trong qu\u00e1 tr\u00ecnh. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m l\u1ed7i, \u0111\u1ea7u v\u00e0o kh\u00f4ng mong \u0111\u1ee3i ho\u1eb7c c\u00e1c t\u00ecnh hu\u1ed1ng kh\u00e1c c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn k\u1ebft qu\u1ea3. X\u00e1c \u0111\u1ecbnh k\u1ebft qu\u1ea3 \u2013 Cu\u1ed1i c\u00f9ng, x\u00e1c \u0111\u1ecbnh k\u1ebft qu\u1ea3 mong \u0111\u1ee3i c\u1ee7a quy tr\u00ecnh. \u0110i\u1ec1u n\u00e0y n\u00ean l\u00e0 m\u1ed9t m\u00f4 t\u1ea3 r\u00f5 r\u00e0ng v\u1ec1 nh\u1eefng g\u00ec ng\u01b0\u1eddi d\u00f9ng n\u00ean mong \u0111\u1ee3i th\u1ea5y ho\u1eb7c tr\u1ea3i nghi\u1ec7m khi quy tr\u00ecnh ho\u00e0n t\u1ea5t. C\u0169ng c\u1ea7n l\u01b0u \u00fd r\u1eb1ng c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng n\u00ean \u0111\u01b0\u1ee3c vi\u1ebft b\u1eb1ng ng\u00f4n ng\u1eef \u0111\u01a1n gi\u1ea3n, d\u1ec5 hi\u1ec3u \u0111\u1ed1i v\u1edbi m\u1ecdi ng\u01b0\u1eddi. S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef \u0111\u01a1n gi\u1ea3n, tr\u1ef1c ti\u1ebfp v\u00e0 tr\u00e1nh d\u00f9ng thu\u1eadt ng\u1eef chuy\u00ean m\u00f4n ho\u1eb7c m\u00f4 t\u1ea3 ph\u1ee9c t\u1ea1p. V\u00ed d\u1ee5: Th\u1ef1c hi\u1ec7n mua h\u00e0ng tr\u00ean m\u1ed9t trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau ng\u01b0\u1eddi d\u00f9ng \u2013 Ng\u01b0\u1eddi d\u00f9ng mu\u1ed1n mua m\u1ed9t s\u1ea3n ph\u1ea9m tr\u00ean m\u1ed9t trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed. X\u00e1c \u0111\u1ecbnh c\u00e1c t\u00e1c nh\u00e2n \u2013 C\u00e1c t\u00e1c nh\u00e2n tham gia v\u00e0o quy tr\u00ecnh l\u00e0 ng\u01b0\u1eddi d\u00f9ng v\u00e0 trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed. X\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc \u2013 C\u00e1c b\u01b0\u1edbc tham gia v\u00e0o vi\u1ec7c mua h\u00e0ng tr\u00ean m\u1ed9t trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed l\u00e0: a. Ng\u01b0\u1eddi d\u00f9ng duy\u1ec7t trang web \u0111\u1ec3 t\u00ecm s\u1ea3n ph\u1ea9m mong mu\u1ed1n. b. Ng\u01b0\u1eddi d\u00f9ng th\u00eam s\u1ea3n ph\u1ea9m v\u00e0o gi\u1ecf h\u00e0ng c\u1ee7a h\u1ecd. c. Ng\u01b0\u1eddi d\u00f9ng xem l\u1ea1i gi\u1ecf h\u00e0ng v\u00e0 ti\u1ebfn h\u00e0nh thanh to\u00e1n. d. Ng\u01b0\u1eddi d\u00f9ng nh\u1eadp th\u00f4ng tin giao h\u00e0ng v\u00e0 thanh to\u00e1n. e. Ng\u01b0\u1eddi d\u00f9ng xem l\u1ea1i \u0111\u01a1nC\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng: H\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 vi\u1ec7c x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau ng\u01b0\u1eddi d\u00f9ng, c\u00e1c t\u00e1c nh\u00e2n v\u00e0 k\u1ebft qu\u1ea3","og_url":"https:\/\/guides.visual-paradigm.com\/vn\/structuring-use-cases-a-comprehensive-guide-to-defining-user-goals-actors-and-outcomes\/","og_site_name":"Visual Paradigm Guides Vietnamese","article_published_time":"2026-02-05T16:31:19+00:00","og_image":[{"width":628,"height":432,"url":"https:\/\/guides.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/10\/2026\/02\/img_6417eb33d58a6.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi":"vpadmin","\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc":"5 ph\u00fat"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/guides.visual-paradigm.com\/vn\/structuring-use-cases-a-comprehensive-guide-to-defining-user-goals-actors-and-outcomes\/#article","isPartOf":{"@id":"https:\/\/guides.visual-paradigm.com\/vn\/structuring-use-cases-a-comprehensive-guide-to-defining-user-goals-actors-and-outcomes\/"},"headline":"C\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng: H\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 vi\u1ec7c x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau ng\u01b0\u1eddi d\u00f9ng, c\u00e1c t\u00e1c nh\u00e2n v\u00e0 k\u1ebft qu\u1ea3","datePublished":"2026-02-05T16:31:19+00:00","mainEntityOfPage":{"@id":"https:\/\/guides.visual-paradigm.com\/vn\/structuring-use-cases-a-comprehensive-guide-to-defining-user-goals-actors-and-outcomes\/"},"wordCount":2549,"commentCount":0,"image":{"@id":"https:\/\/guides.visual-paradigm.com\/vn\/structuring-use-cases-a-comprehensive-guide-to-defining-user-goals-actors-and-outcomes\/#primaryimage"},"thumbnailUrl":"https:\/\/guides.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/10\/2026\/02\/img_6417eb33d58a6.png","articleSection":["UML","Use Case Analysis"],"inLanguage":"vi","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/guides.visual-paradigm.com\/vn\/structuring-use-cases-a-comprehensive-guide-to-defining-user-goals-actors-and-outcomes\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/guides.visual-paradigm.com\/vn\/structuring-use-cases-a-comprehensive-guide-to-defining-user-goals-actors-and-outcomes\/","url":"https:\/\/guides.visual-paradigm.com\/vn\/structuring-use-cases-a-comprehensive-guide-to-defining-user-goals-actors-and-outcomes\/","name":"C\u1ea5u tr\u00fac c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng: H\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 vi\u1ec7c x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau ng\u01b0\u1eddi d\u00f9ng, c\u00e1c t\u00e1c nh\u00e2n v\u00e0 k\u1ebft qu\u1ea3 - 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